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Features and functions
LiveAgent panel
Agents management
Departments management
Gamification
and 25 more ...
Tickets management
Delete all tickets from a specific customer
Tags
Notes - Visible only to agents
and 4 more ...
Email accounts
Configuring Outgoing Email Accounts
Configuring Incoming Email Accounts
Emailing feature related topics
and 24 more ...
Contact forms
Contact forms
How to add an in-page form of LiveAgent into a WordPress page?
Live Chat
Creating chat buttons
Max Queue Length
Proactive chat invitations
and 9 more ...
Call Center
Integrations
IVR
Call troubleshooting
and 28 more ...
Social networks & messaging apps
WhatsApp
Facebook integration for cloud-hosted accounts
Fetching comments from Facebook Boosted Posts
and 12 more ...
Filters & Reports
Ticket filters
Global ticket filter
Export ticket to PDF/HTML file
and 13 more ...
Automation
Rules examples
Canned messages
Predefined answers
and 20 more ...
Customer portal & Knowledge base
Customer portal - Knowledge base
How to insert video into KB article
Multi Knowledgebase
and 3 more ...
Contacts management
How to purge database from useless contacts
How to delete contact with all its tickets
Delete Customer in LiveAgent
and 3 more ...
Languages
Languages settings description
Languages and translations
Editing languages and adding new translations
and 5 more ...
LDAP
Configuring LDAP
LDAP troubleshooting
Security
Search & Replace
2-Step Verification
General Security Settings
and 7 more ...
Android/iOS apps
Push notifications from the LiveAgent mobile app
How to turn on chats in the LiveAgent mobile app
Subcategories
LiveAgent panel
Tickets management
Email accounts
Contact forms
Live Chat
Call Center
Social networks & messaging apps
Filters & Reports
Automation
Customer portal & Knowledge base
Contacts management
Languages
LDAP
Security
Android/iOS apps