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Features and functions
LiveAgent panel
Agents management
Departments management
Gamification
and 29 more ...
Tickets Management
Ticket Layout Overview
Ticket Statuses Overview
Ticket Tags
and 8 more ...
Email
Configuring Outgoing Email Accounts
Configuring Incoming Email Accounts
Email templates
and 28 more ...
Contact forms
Contact forms
How to add an in-page form of LiveAgent into a WordPress page?
Live Chat
Internal chat
Creating chat buttons
Chat Button Settings Overview
and 11 more ...
Call Center
Integrations
IVR
Call troubleshooting
and 28 more ...
Social networks & messaging apps
Facebook & Instagram
WhatsApp
Twitter
and 15 more ...
Filters & Reports
Filters
Reports
Export ticket to PDF/HTML file
and 15 more ...
Automation
Rules examples
Canned messages
Predefined answers
and 22 more ...
Customer portal & Knowledge base
Customer Portal Overview & Configuration
Managing Knowledge Base Content
Multi Knowledgebase
and 3 more ...
Contacts management
Contacts - Customers' info
Companies and organizations
Removing a Customer
and 2 more ...
Languages
Languages
Modifying language translations and adding new custom translations
Languages regional (metadata) settings
and 1 more ...
AI
Setting Up OpenAI Integration
Answer Assistant Feature Overview
LDAP
Configuring LDAP
LDAP troubleshooting
Security
Search & Replace
2-Step Verification (2FA)
General Security Settings
and 7 more ...
Android/iOS apps
Push notifications from the LiveAgent mobile app
How to turn on chats in the LiveAgent mobile app
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LDAP
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Android/iOS apps