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Features and functions
LiveAgent panel
Agents management
Departments management
Gamification
and 25 more ...
Tickets management
Ticket Layout Overview
Ticket Statuses Overview
Ticket Tags
and 8 more ...
Email accounts
Configuring Outgoing Email Accounts
Configuring Incoming Email Accounts
Emailing feature related topics
and 24 more ...
Contact forms
Contact forms
How to add an in-page form of LiveAgent into a WordPress page?
Live Chat
Creating chat buttons
Max Queue Length
Proactive chat invitations
and 9 more ...
Call Center
Integrations
IVR
Call troubleshooting
and 28 more ...
Social networks & messaging apps
Facebook & Instagram
WhatsApp
Twitter
and 14 more ...
Filters & Reports
Filters
Reports
Export ticket to PDF/HTML file
and 15 more ...
Automation
Rules examples
Canned messages
Predefined answers
and 21 more ...
Customer portal & Knowledge base
Customer portal - Knowledge base
How to insert video into KB article
Multi Knowledgebase
and 3 more ...
Contacts management
Contacts - Customers' info
Companies and organizations
Removing a Customer
and 2 more ...
Languages
Languages
Modifying language translations and adding new custom translations
Languages regional (metadata) settings
and 1 more ...
LDAP
Configuring LDAP
LDAP troubleshooting
Security
Search & Replace
2-Step Verification
General Security Settings
and 7 more ...
Android/iOS apps
Push notifications from the LiveAgent mobile app
How to turn on chats in the LiveAgent mobile app
Subcategories
LiveAgent panel
Tickets management
Email accounts
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Social networks & messaging apps
Filters & Reports
Automation
Customer portal & Knowledge base
Contacts management
Languages
LDAP
Security
Android/iOS apps