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Features and functions

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Google Document Viewer
Google document viewer is a safer way for your agents to view files attached to ... more
Chat/Call queue indicator
Your LiveAgent panel has the ability to indicate how many customers are waiting ... more
Agent ranking
Using this feature you can fight against delivering poor customer support by let... more
Instagram integration for our cloud-hosted accounts
The Instagram integration is a simple way to connect any of your Instagram accou... more
Global ticket filter
Let´s say that you as the owner of your LiveAgent system want to define default ... more
Fetching comments from Facebook Boosted Posts
Does LiveAgent fetch comments from Facebook boosted posts? - Yes it does Even ... more
LiveAgent (https://www.liveagent.com/) is fully compatible with Emojis 🤝. The on... more
Facebook integration for our cloud hosted accounts.
This article is only for our cloud hosted (monthly payment) customers, self-host... more
Configuring Twitter
For downloadable customers: in order to connect your Twitter account you must cr... more
Merge Ticket
Merge ticket (https://www.liveagent.com/features/hybrid-ticket-stream/) is usefu... more
Export ticket to PDF/HTML file
Since LiveAgent version it is possible to easily export the whole ticke... more
Mass action
Mass action is a function which allows you execute some action on multiple ticke... more
Agents and users
Agents (https://www.liveagent.com/features/agents/) are people who provide suppo... more
Video chat - Creating video chat buttons
Video chat (https://www.liveagent.com/features/video-chat) works just like a reg... more
Departments (https://www.liveagent.com/features/departments/) represent a specif... more
Adding Tags to Tickets
Tags (https://www.liveagent.com/features/tags/) are simply words or phrases you ... more
Notes - Visible only to agents
LiveAgent allows you to add private notes (https://www.liveagent.com/features/no... more
Ticket filters
Sometimes instead of searching through the whole ticket inbox, you just need to ... more
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an option ... more
Search widgets
Adding the Search Widget (https://www.liveagent.com/features/search-widgets/) in... more
To solve button
To solve button is a feature that we recommend using if you want to make sure th... more
Contact forms
Adding a Contact form (https://www.liveagent.com/features/contact-forms/) into y... more
2-Step Verification
Enable 2-Step Verification (https://www.liveagent.com/features/2-step-verificati... more
Email notifications
Email notifications (https://www.liveagent.com/features/email-notifications/) in... more
Save the time of your support agents and fight against spam with automatic spam ... more
Search & Replace
LiveAgent can automatically search (https://www.liveagent.com/features/search-re... more
Branding Free - Replace the default LiveAgent logo and footer
You can change the logo of your LiveAgent (https://www.liveagent.com/tour/) pane... more
Auto pause
Whether going on a break or leaving the office for the day, sometimes agents (ht... more
Keyboard shortcuts and hotkeys
Ticket view keyboard shortcuts: CTRL + H - home tab CTRL + D - open a ticket t... more
LiveAgent GeoIP
Quick navigation - Setting up the plugin (#setup) - Sections displaying... more
How to create Google Maps API key for GeoIP plugin
Quick navigation - GeoIP feature (separate article) (https://support.livea... more
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while setting u... more
Forum for customers
LiveAgent helpdesk software allows you to include a forum category in your custo... more
Feedback and Suggestions
There is always room for improvement and receiving feedback from your customers ... more
This article is deprecated and redirects to https://support.liveagent.com/209118... more
Split Ticket
From time to time, you may receive a ticket (https://www.liveagent.com/features/... more
Contacts - Customers' info
View information about your customers, from basic contact info, language prefere... more
Companies and organizations
Companies (https://www.liveagent.com/features/companies/) are a collection of yo... more
Contact fields
Contact fields (https://www.liveagent.com/features/contact-fields/) are custom f... more
Ticket fields
Ticket fields (https://www.liveagent.com/features/ticket-fields/) are custom fie... more
Rewards & Badges
Badges (https://www.liveagent.com/features/rewards-badges/) create a fun and eng... more
Levels - Determine the skill of other agents
To make it easier for new agents to determine the skill of other agents and also... more
Gamification (https://www.liveagent.com/features/gamification/) allows your supp... more
Sounds configuration
The Sound configuration plugin is included only during Trial or in the All-inclu... more
Audit log - Documentary evidence of activities
Audit log (https://www.liveagent.com/features/audit-log/) is a chronological set... more

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