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Features and functions
LiveAgent panel
Agents management
Departments management
Gamification
and 25 more ...
Tickets management
Delete all tickets from a specific customer
Ticket Tags
Notes - Visible only to agents
and 5 more ...
Email accounts
Configuring Outgoing Email Accounts
Configuring Incoming Email Accounts
Emailing feature related topics
and 24 more ...
Contact forms
Contact forms
How to add an in-page form of LiveAgent into a WordPress page?
Live Chat
Creating chat buttons
Max Queue Length
Proactive chat invitations
and 9 more ...
Call Center
Integrations
IVR
Call troubleshooting
and 28 more ...
Social networks & messaging apps
WhatsApp
Twitter
Facebook integration for cloud-hosted accounts
and 14 more ...
Filters & Reports
Reports section overview
Agents' ratings report section
Ticket filters
and 15 more ...
Automation
Rules examples
Canned messages
Predefined answers
and 20 more ...
Customer portal & Knowledge base
Customer portal - Knowledge base
How to insert video into KB article
Multi Knowledgebase
and 3 more ...
Contacts management
How to purge database from useless contacts
How to delete contact with all its tickets
Delete Customer in LiveAgent
and 3 more ...
Languages
Languages
Modifying language translations and adding new custom translations
Languages regional (metadata) settings
and 1 more ...
LDAP
Configuring LDAP
LDAP troubleshooting
Security
Search & Replace
2-Step Verification
General Security Settings
and 7 more ...
Android/iOS apps
Push notifications from the LiveAgent mobile app
How to turn on chats in the LiveAgent mobile app
Subcategories
LiveAgent panel
Tickets management
Email accounts
Contact forms
Live Chat
Call Center
Social networks & messaging apps
Filters & Reports
Automation
Customer portal & Knowledge base
Contacts management
Languages
LDAP
Security
Android/iOS apps