How to collect call stats with after call questionnaire
If you would like your agents to fill out a form/questionnaire after each call, here is a tip how you can set it up in LiveAgent
Create a questionnaire/form
- You can easily use any type of forms, I would advice using Google forms (https://docs.google.com/forms)
Useful tip: You can get a pre-filled link, prefill some example answers and later in the generated link replace those answers with LiveAgent variables
Create a new Rule
- Create a rule (https://support.liveagent...