Rules examples

How to collect call stats with after call questionnaire
If you would like your agents to fill out a form/questionnaire after each call, ... more
How to automatically fill a custom ticket/contact field
There are various use cases when you might want to automatically fill a ticket's... more
Using Contact Groups to Answer VIP Customers Faster
A lot of times you want to separate special customers from standard customers. E... more
How to send a transcript to an external address after chat/call is ended
Many of our clients would like to receive the transcript of either chat or call ... more
How to display notification to all admins when sending of email failed
Many of our clients would like to get notification when there is a problem or er... more
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has cre... more
How to send automatic reply to customer after a ticket is created
Some customers lack a feature in LiveAgent to send out confirmation emails when ... more
How to tag a ticket as urgent based on the value of custom field
Sometimes you might want to allow your customers to mark the being submitted iss... more
How to keep ticket open after calling a customer
After an agent makes a phone call ( more
How to increase priority of a ticket
If you wish to allow your agents to change the priority/importance of a ticket, ... more
How to resend (BCC) all your agents replies to external email address
A few customers have asked us whether LiveAgent is capable of resending all the ... more
How to automatically assign a ticket to agent who opened it
If you want for example only one agent to work on a ticket, you can create a rul... more
How to automatically assign a ticket to agent after reply
Even though we don't really think this is a good idea quite a lot of customers a... more

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