We had a question about how can an agent get list of all the tickets he has created in the system by going to New->New ticket. There isn't any direct functionality for this, however it can be easily achieved by a combination of our Tags feature and the powerful automated Rules feature. There are 2 easy steps to follow :
- create a tag in Configuration->Automation->Tags for each of your agents. Something like "Created by AgentName".
- create a rule in Configuration->Automation->Rules for each of your agents like the one on the following screenshot:
That's it. Now when an agent creates a ticket it is automatically tagged with the agent's tag and each of your agents can easily create a ticket filter to list all the tickets created by themselves or even by their colleagues.