LiveAgent support portal

The pre-chat form allows you to collect visitor details such as name, email address, or department preference before the chat begins. You can also add custom fields to gather any additional information needed for identification or lead qualification. This helps your agents prepare and route chats to the correct department automatically. Before saving any changes, you can use the Preview and test option to check how the pre-chat form looks and behaves. This allows you to fine-tune the design, fi...

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End of life for LiveAgent standalone version - announcement date: 20th June 2024 As of June 1, 2020, we officially ended the promotion and sale of new standalone licenses for LiveAgent. Since then, it has not been possible to purchase a new standalone license. For customers with installation on version 5.42, we provide a data migration service to help transition to the cloud version of LiveAgent. Owners of standalone licenses are also eligible for a 30% lifetime discount when switching to the c...

LiveAgent developer's changelog was moved to https://dev.ladesk.com/