Getting Started

In LiveAgent, each subscription plan comes with a specific set of limitations related to the features available, such as the number of connected email accounts, the number of departments, or access to certain functionalities. These limitations depend on the customer's chosen subscription plan, and users may not be able to set up a specific feature or create more records without upgrading their plan. A complete breakdown of all limits for each plan can be found on our pricing page (https://www.l...

Introduction When using a LiveAgent Trial Account, it's important to be aware of the email limitations that come with it. These limitations have been put in place to ensure the sustainability and availability of the service for all users. This article provides an overview of the email limitations in a LiveAgent Trial Account and offers guidance on how to upgrade your current plan if required. Email Limitations in LiveAgent Trial Accounts A LiveAgent Trial Account has the following limitat...

Introduction When using a LiveAgent Free Account, it's important to be aware of the email limitations that come with it. These limitations have been put in place to ensure the sustainability and availability of the service for all users. This article provides an overview of the email limitations in a LiveAgent Free Account and offers guidance on how to upgrade your current plan if required. Email Limitations in LiveAgent Free Accounts The LiveAgent free account comes with certain email limi...

Due to our efforts to optimize space on our data centers and reduce the huge amount of energy that our servers consume to slow down climate change and save our planet, Free and Trial LiveAgent accounts are automatically suspended after several weeks of inactivity. To keep an account active, it's required to log in at least once in 4 weeks to the agent panel, logging just into the customer portal is not sufficient. Moreover, all accounts that are suspended for a long time are by default terminat...

Welcome to LiveAgent! In this guide we walk you through the basics of getting up and running your help desk software. You'll find out how you can setup your mail account, live chat, customer portal and other support channels. Step 1: Discover LiveAgent Step 2: Add users Create user accounts for your staff. You can add a new representative with the Agent or Admin role. Agents take care of all the customer requests, answer chats, phone calls and other messages. Optionally, they can manage Know...