LiveAgent free account has the following email limitations:
- possibility to send max 5 emails in 5 minutes
- possibility to send max 30 emails in 1 hour
- email can contains max 5 recipients (To + Cc + Bcc)
Free plan is also limited to only 1 email address
If you feel you need higher limit or to connect multiple email accounts, do not hesitate to upgrade your free plan into one of paid subscriptions in the My Account section in LiveAgent Dashboard.
Alternatively we advice to connect email account via IMAP/SMTP if you do not want to be limited by our email quota for free accounts (as it's applied when using our servers to send your emails from LiveAgent)
More info about IMAP/SMTP protocols for receiving and sending emails you can find here: https://support.liveagent.com/458758-Configuring-Mail-accounts#advantages
Thank you for trusting LiveAgent. If you have any further question, feel free to get in touch via email or chat.