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Does LiveAgent support SSO with Microsoft 365?
Customer context: The customer is using Microsoft 365 and wants to know if Li...
Updated:
Apr 27 (11 months ago)
Home -> Frequently asked questions -> Security
Forwarding call to external number via IVR
Forward function is a powerful tool that you can use to forward incoming call...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Can I connect an office365 email account secured by two-step authentication to LiveAgent?
Customer context: The customer wants to add an office365 email address secure...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Connecting Office 365 shared mailbox as incoming email account
Sometimes customers are struggling with connecting their company Office 365 s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to enable cookies in Edge?
Enable cookies EDGE - Open the Microsoft Edge. - Click on the More ac...
Updated:
Dec 13, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
Integrating Microsoft application with LiveAgent
This article is valid only for customers using a standalone LiveAgent license...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Integrations and plugins -> App-based Integrations
How to enable JavaScript in Edge?
Enable JavaScript in Microsoft Edge We are very sorry, but Microsoft Edge i...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
Connecting Office 365 shared mailbox as outgoing email account
Sometimes customers are struggling with connecting their company Office 365 s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Display external info in ticket
Since version 4.25.6.4 there is a cool new plugin in LiveAgent called "Displa...
Updated:
Dec 08, 2017
Home -> Technical Support -> Integrations and plugins -> System plugins
How does email forwarding work?
Customer context: A customer is interested in how email forwarding works. Cu...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
How do I transfer a call to a number that is not registered in LiveAgent?
Customer context: A customer wants to transfer a call to an external number w...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
What's the difference between IMAP and Forwarding?
Customer context: A customer is interested in the difference between IMAP and...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Does LiveAgent have an integration with Microsoft Teams?
Customer context: A customer is searching for information about LiveAgent's c...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General -> Integrations
Do I need to enable call recordings in the panel to store call history?
Customer context: A customer is using LiveAgent and wants to store call recor...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Do you have integration with pre-existing Microsoft CRM infrastructures?
Customer context: The customer uses Microsoft CRM for their internal operatio...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Notification (postback) calls to external applications (scripts)
Most power users operate multiple different softwares to cover every single a...
Updated:
May 07, 2022
Home -> Customizations -> Agent panel
Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?
Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General
How can I display customer orders from my external e-commerce tool in LiveAgent if our e-commerce is an unsupported platform?
Customer context: The customer uses an external e-commerce tool and wants to ...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General
How to resend (BCC) all your agents replies to external email address
A few customers have asked us whether LiveAgent is capable of resending all t...
Updated:
Sep 13, 2022
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to enable cookies in Internet Explorer
Enable cookies INTERNET EXPLORER - Select gear icon located in the uppe...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to enable JavaScript in Chrome?
Enable JavaScript in Chrome - Open Chrome and head to the web browser m...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to enable cookies in Opera?
Enable cookies OPERA Allowing cookies in Opera is very easy: - Open Op...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to enable JavaScript in your browser?
Enable JavaScript in your browser today and start using lot of web applicatio...
Updated:
Sep 01, 2020
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to enable cookies in Safari?
Enable cookies SAFARI Safari blocks third-party cookies by default. To enab...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to enable JavaScript in Firefox?
Enable JavaScript in FIREFOX - Type into the address bar: about:config....
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
Automatically enable/disable chat button during business hours
Normally LiveAgent chat buttons are displayed on a website when there is at l...
Updated:
Apr 08, 2022
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
How to enable cookies on your browser?
Enabling cookies can be necessary if you are using any cloud-hosted software....
Updated:
Dec 06, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers