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Does LiveAgent support SSO with Microsoft 365?

Customer context: The customer is using Microsoft 365 and wants to know if Li...
Home -> Frequently asked questions -> Security

Forwarding call to external number via IVR

Forward function is a powerful tool that you can use to forward incoming call...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Connecting Forwarding email account

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Can I connect an office365 email account secured by two-step authentication to LiveAgent?

Customer context: The customer wants to add an office365 email address secure...
Home -> Frequently asked questions -> General -> Emails

Connecting Microsoft account as outgoing email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Connecting Microsoft account as incoming email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Connecting Office 365 shared mailbox as incoming email account

Sometimes customers are struggling with connecting their company Office 365 s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

How to enable cookies in Edge?

Enable cookies EDGE - Open the Microsoft Edge. - Click on the More ac...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

Integrating Microsoft application with LiveAgent

This article is valid only for customers using a standalone LiveAgent license...
Home -> Technical Support -> Integrations and plugins -> App-based Integrations

How to enable JavaScript in Edge?

Enable JavaScript in Microsoft Edge We are very sorry, but Microsoft Edge i...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

Connecting Office 365 shared mailbox as outgoing email account

Sometimes customers are struggling with connecting their company Office 365 s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Display external info in ticket

Since version 4.25.6.4 there is a cool new plugin in LiveAgent called "Displa...
Home -> Technical Support -> Integrations and plugins -> System plugins

How does email forwarding work?

Customer context: A customer is interested in how email forwarding works. Cu...
Home -> Frequently asked questions -> General -> Emails

How do I transfer a call to a number that is not registered in LiveAgent?

Customer context: A customer wants to transfer a call to an external number w...
Home -> Frequently asked questions -> General -> Calls

What's the difference between IMAP and Forwarding?

Customer context: A customer is interested in the difference between IMAP and...
Home -> Frequently asked questions -> General -> Emails

Does LiveAgent have an integration with Microsoft Teams?

Customer context: A customer is searching for information about LiveAgent's c...
Home -> Frequently asked questions -> General -> Integrations

Do I need to enable call recordings in the panel to store call history?

Customer context: A customer is using LiveAgent and wants to store call recor...
Home -> Frequently asked questions -> General -> Calls

Do you have integration with pre-existing Microsoft CRM infrastructures?

Customer context: The customer uses Microsoft CRM for their internal operatio...
Home -> Frequently asked questions -> General -> Integrations

Notification (postback) calls to external applications (scripts)

Most power users operate multiple different softwares to cover every single a...
Home -> Customizations -> Agent panel

Can I have the LiveAgent demo on a different platform like Google Meet or Microsoft Teams?

Customer context: The customer has booked a LiveAgent demo but cannot use Zoo...
Home -> Frequently asked questions -> General

How can I display customer orders from my external e-commerce tool in LiveAgent if our e-commerce is an unsupported platform?

Customer context: The customer uses an external e-commerce tool and wants to ...
Home -> Frequently asked questions -> General

How to resend (BCC) all your agents replies to external email address

A few customers have asked us whether LiveAgent is capable of resending all t...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How to enable cookies in Internet Explorer

Enable cookies INTERNET EXPLORER - Select gear icon located in the uppe...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to enable JavaScript in Chrome?

Enable JavaScript in Chrome - Open Chrome and head to the web browser m...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to enable cookies in Opera?

Enable cookies OPERA Allowing cookies in Opera is very easy: - Open Op...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to enable JavaScript in your browser?

Enable JavaScript in your browser today and start using lot of web applicatio...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to enable cookies in Safari?

Enable cookies SAFARI Safari blocks third-party cookies by default. To enab...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to enable JavaScript in Firefox?

Enable JavaScript in FIREFOX - Type into the address bar: about:config....
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

Automatically enable/disable chat button during business hours

Normally LiveAgent chat buttons are displayed on a website when there is at l...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

How to enable cookies on your browser?

Enabling cookies can be necessary if you are using any cloud-hosted software....
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
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