In LiveAgent, each subscription plan comes with a specific set of limitations related to the features available, such as the number of connected email accounts, the number of departments, or access to certain functionalities. These limitations depend on the customer's chosen subscription plan, and users may not be able to set up a specific feature or create more records without upgrading their plan.
A complete breakdown of all limits for each plan can be found on our pricing page.
When the feature limit is reached, a padlock icon (and a notification window, if applicable) will be displayed to indicate the limitation. Customers who already have a larger number of departments, for example, than their plan allows, will not be required to reduce the number immediately. However, they will not be able to create additional departments without first upgrading to a higher plan or decreasing their existing number of departments to a number below the specified limit.
Even though some limits listed on the pricing page may not be currently enforced within the application, they will be implemented in the near future. This means that if you create a greater number of records than the specified limit, you won't be able to create more once the limit is implemented unless you reduce the number of existing records accordingly.
These limits have been put in place to prevent potential performance issues that may arise with a high number of departments, for example. We understand that every customer has unique needs and requirements, so our product team is open to discussing individual limit increases. To request a limit increase, you will need to provide more information about your specific use case and explain why you require a higher number of departments or other feature limits for your current plan. Our team is committed to finding a solution that meets the needs of our customers. If you wish to discuss limit increases, feel free to contact us at sales@liveagent.com.