Tips & Tricks

Some Microsoft 365 users might see a problem with receiving their inbound emails in LiveAgent due to a Microsoft's security initiative. When your Microsoft 365 mail account tries to forward your email to your LiveAgent's built-in mail account, instead of a new ticket, you'll get a bounce notification with the following text: 550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555) Please contact your Mic...

Quick navigation - How to not fetch specific emails from Gmail inbox (#gmail_exclude) - How to not fetch specific emails from Outlook inbox (#outlook_exclude) After you connect an email account to LiveAgent (https://support.liveagent.com/458758-Configuring-Mail-accounts), depending on your choice, it will fetch all existing emails or only new emails received after the account was connected from the inbox. LiveAgent does not have an option to decide which emails will be fetched and wh...

Shared mailbox (https://www.liveagent.com/shared-mailbox-team-email-management/) is a great way for teams to monitor and send email from a common email address, like info@company.com It works in the same way as your normal email account but is managed by several people in your organization. They can share the responsibility of monitoring the mailbox and responding to emails. Customer questions get quicker answers, and related emails are all stored in one mailbox. **Advantages of using a shar...

You can use a group as a collaborative inbox in Gmail to distribute and track responsibility for topics among the group's members. Shared inbox (https://www.liveagent.com/shared-mailbox-team-email-management/) is useful for technical support or customer service teams. For example, you can create a group with the address support@your_company_.com, add your support representatives as members, and allow customers of your organization to send messages to the group. Your support agents (https://www...

Shared mailbox (https://www.liveagent.com/shared-mailbox-team-email-management/) is a great way for teams to monitor and send email from a common email address, like info@company.com It works in the same way as your normal email account but is managed by several people in your organization. They can share the responsibility of monitoring the mailbox and responding to emails. Customer questions get quicker answers, and related emails are all stored in one mailbox. Read more about advantages of ...

- Contact Twilio (https://www.twilio.com/help/contact), let them know you want to port out a number from your Freshdesk account and provide your new SID. - Then contact Freshdesk immediately and have them initiate a port out from Twilio to that same SID, and they will eventually sync up and change ownership of the number to the new SID in Twilio. - Continue with the setup guide on How to connect Twilio number to LiveAgent: https://support.liveagent.com/578827-Twilio

Imagine the situation you want to change the color of the element you can't inspect the right way because of the script execution goes on the background of the website. So you can't catch it and find the correct Class or ID of the element that you wish to change the color for. The solution would be to pause script execution. Press F12 or Control+Shift+I and use the following screenshots showing you the workaround = ------------------------- ------------------------- ----------...