Enable External Forwarding in Microsoft 365
Some Microsoft 365 users might see a problem with receiving their inbound emails in LiveAgent due to a Microsoft's security initiative. When your Microsoft 365 mail account tries to forward your email to your LiveAgent's built-in mail account, instead of a new ticket, you'll get a bounce notification with the following text:
550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)
Please contact your Mic...