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Tips & Tricks

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How to not fetch specific emails from inbox
Quick navigation - How to not fetch specific emails from Gmail inbox (#gma... more
How to pause a script execution
Imagine the situation you want to change the color of the element you can't insp... more
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets fr... more
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In ag... more
How to generate a free SSL certificate
Quick navigation - Check your domain (#check_domain) - Generate certific... more
How to delete contact with all its tickets
If you want to delete some customer contact with all its submitted tickets from ... more
How to import contacts from csv
Although we don't offer this function as part of the LiveAgent application, an e... more
How to delete ticket attachments and reduce database size
Note: This article is only useful for self-hosted installations of LiveAgent, as... more
How to port out phone number to Twilio and connect it to LiveAgent
- Contact Twilio (https://www.twilio.com/help/contact), let them know you want t... more
What is a shared mailbox?
Shared mailbox (https://www.liveagent.com/shared-mailbox-team-email-management/)... more
How to create a shared mailbox in Office 365
Shared mailbox (https://www.liveagent.com/shared-mailbox-team-email-management/)... more
How to create a shared inbox in Gmail
You can use a group as a collaborative inbox in Gmail to distribute and track re... more

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