How to port out phone number to Twilio and connect it to LiveAgent

  1. Contact Twilio, let them know you want to port out a number from your Freshdesk account and provide your new SID. 
  2. Then contact Freshdesk immediately and have them initiate a port out from Twilio to that same SID, and they will eventually sync up and change ownership of the number to the new SID in Twilio.
  3. Continue with the setup guide on How to connect Twilio number to LiveAgent: