Agent panel

What is ;T;N or ;T;T for in the language file?

By default all of the rows in the language file end with: ;N;N The first letter is only for internal purposes so that the software can calculate the percentage of translation. E.g.: if there are 3000 rows in the language file, and 300 of them are ending with ;T;N then the software based on that will determine the translation to be done for 10%. (300 / 3000 * 100) The second letter means, whether it is a 'custom' translation or not. More exactly, if there is any row ending with: ;N;T (o...

How to create desktop app/shortcut for LiveAgent using Google Chrome

Sometimes, customers wish to use LiveAgent (https://www.liveagent.com/) as desktop app/shortcut instead of running it in web browser. This task can be accomplished via Google Chrome - please find the instructions below: When you have open LiveAgent in Google Chrome tab, navigate to: Customize and control Google Chrome > More tools > Create shortcut Now you can name your shortcut and confirm it by pressing Create button. From now you can run your LiveAgent (https://www.liv...

Notification (postback) calls to external applications (scripts)

Most power users operate multiple different softwares to cover every single aspect of their customer relations and users like these are always interested in connecting multiple solutions together so they can easily cooperate. Pretty much whatever your communication/integration requirement is there is a good chance that one of our LiveAgent functions can cover it. If you are interested to provide to your agents information from external scripts or softwares then our Display external info in tic...

How to create your own language

To create your own language in LiveAgent (https://www.liveagent.com) go to Configuration > System > Languages menu and click the "export" link next to the English language. How to work with translation file Please, use some simple (non-rich) text editor like NotePad, PSPad, Geany or Gedit to work with the file. Do NOT use Microsoft Excel since it will most likely destroy the formatting and encoding of the file. The file you exported can be divided into two parts. First lines ar...