LiveAgent Requirements

• PHP7.2 or higher (PHP7.4 is fully supported from version 5.19 and will be mandatory from version 5.24)
  - with extensions:  MySQL PDO or MySQLi, gd2, exif, iconv, mbstring, php-json, php-xml, PHP5-CURL package, bcmath, fileinfo
  - required cron PHP max_execution_time set to 0,
  - recommended minimal memory_limit 64MB, recommended 128MB,
  - recommended web PHP minimal max_execution_time 30 seconds,
  - enabled php session,

• MariaDB 10.2 or higher (recommended MariaDB 10.4)
  In case of MariaDB 10.6 you need to disable innodb_read_only_compressed which is enabled by default.
  Fully supported are also MySQL 5.7 and Percona 5.7 (or higher). Here you can read how you can easily check your version.
  • without SQL mode ONLY_FULL_GROUP_BY
  • also, make sure that database user has all privileges for database granted!
• Web server Apache, Nginx or any other, which supports PHP, .htaccess and mod_rewrite
• Operating system any Unix like, Windows or Mac (basically all operating systems are supported if the operating system supports the installation of web servers)
• Disk space - absolute minimum 300 MB, plan ahead space required for your data (all emails, attachments, chats, tickets are stored in the database)

• cUrl version 7.39 or higher (older versions cause a problem when connecting to our license server)
• SSL - it is supported so if you own an SSL certificate you can use https://
• WkHtmlToPdf tool (this is only required for one specific LiveAgent feature to work properly, exporting tickets to PDF. Detailed info here.)
• ElasticSearch
  Using ElasticSearch for full-text search in LiveAgent is recommended for customers with high volume of the tickets in their installation
  • If you're using ElasticSearch
    • only versions 6.x are supported up to LiveAgent version 5.23.14
    • versions 6.x - 7.10.2 are supported in LiveAgent versions 5.23.17 - 5.23.99
    • only versions 7.x are supported from LiveAgent version 5.24
    • More about ElasticSearch here

Recommended Browser requirements:
LiveAgent runs on all major browsers. The minimum browser requirements are:

• Internet Explorer 10+
• Google Chrome 45+
• Safari 9+
• Opera 34+
• Mozilla Firefox 46+