Export ticket to PDF/HTML file

How to export a ticket to PDF or HTML file

To export a ticket, click on the little arrow next to the ticket ID in the ticket menu on the right side, and there you will find two options: Export to HTML and Export to PDF.

Here is a visual example of exported file content:


Notice: For security reasons inline images from tickets are not added to the exported HTML.


Requirements for customers with standalone installations

Customers with cloud based accounts have this feature available right away, no configuration needed.

Customers with standalone licenses must install wkhtmltopdf tool on their server to use this feature. Once installed you need to configure the path to wkhtmltopdf binary under Configuration-> System-> General and at the bottom you will find WkHtmlToPdf binary field.