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Live chat tracking plugin

This plugin allows you to execute tracking javascript functions when any of the following events occurs:

  • when chat is started
  • when chat is ended
  • when agent's message was added
  • when customer's message was added

It can work with multiple tracking tools, for example Google Analytics.

The javascript library of the tracking tool must be included in the web page, where chat button integration code is placed. Then when the event should be tracked, the LiveAgent server sends the javascript command that you saved in the plugin configuration to the client browser, and the javascript is executed in the client's browser.

The best way to test the javascript which you want to save in the plugin configuration is to simply execute it in the browser console, e.g. in Google Chrome you would open Developer Tools by pressing [F12] and then selecting Console tab. If the javascript command works in console on your page, it will also work if you set it in the plugin configuration.

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