Important Updates & Changes

If you are unsure about the version of your LiveAgent account, [see this guide](https://support.liveagent.com/734815-How-to-check-version-of-my-LiveAgent-account) to retrieve the version number. To implement the ability to delete tickets after the new Close status was introduced and the [tickets statuses](https://support.liveagent.com/465329-Ticket-Statuses-Overview) workflow was updated, there were two new API ticket management permissions added. Without these new permissions, you might receiv...

If you have your email addresses connected as outgoing email accounts and you are [using LiveAgent mail servers](https://support.liveagent.com/320413--Using-LiveAgent-servers-to-send-emails) instead of the mail servers of your email accounts to send emails, there is an important required change, regardless of account version or data center. Previously, instructions in the LiveAgent panel required adding the domain name of your LiveAgent account, e.g. mycompany.ladesk.com, to the SPF record of y...

If you are unsure about the version of your LiveAgent account, [see this guide](https://support.liveagent.com/734815-How-to-check-version-of-my-LiveAgent-account) to retrieve the version number. We are constantly striving to improve the accessibility and functionality of our digital interfaces. As part of these ongoing efforts, in version 5.45.4.27 we are updating the button elements within LiveAgent contact widgets, in-page forms, and customer portals. We are shifting from buttons created usin...

If you are unsure about the version of your LiveAgent account, [see this guide](https://support.liveagent.com/734815-How-to-check-version-of-my-LiveAgent-account) to retrieve the version number. After an extended and thorough investigation we've decided to disable the "transfer ticket" rule action for rules that are executed during ongoing chats or calls as these were causing periodical issues with stuck or incorrectly hung up chats and calls. This step was required to avoid several issues caus...