In this video tutorial I will show you how to create Departments in LiveAgent.
Department represents a specific division of your organization by product or service, field of knowledge, physical location or Responsibility.
Video Instructions
- Navigate to Configuration>Departments and click on Create department
- Name your new Department with a unique name.
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After the Department is created, you can add or remove agents to this department. Additionally you can define a type of service that the agent will provide. To do so, navigate to the Agents section.
- In the email templates, you can define specific email templates for this department.
- If you are done with editing, do not forget to save changes.
Departments Text Setup
If you prefer text with screenshots instructions over video, see Departments setup guide.