How to create Departments in LiveAgent

In this video tutorial I will show you how to create Departments in LiveAgent.
Department represents a specific division of your organization by product or service, field of knowledge, physical location or Responsibility.

Video Instructions

  1. Navigate to Configuration>Departments and click on Create department
  2. Name your new Department with a unique name.
  3. After the Department is created, you can add or remove agents to this department. Additionally you can define a type of service that the agent will provide. To do so, navigate to the Agents section.

  4. In the email templates, you can define specific email templates for this department.
  5. If you are done with editing, do not forget to save changes.

Departments Text Setup

If you prefer text with screenshots instructions over video, see Departments setup guide.