Home > Video Tutorials > How to create Departments in LiveAgent

How to create Departments in LiveAgent

In this video tutorial I will show you how to create Departments in LiveAgent.
Department represents a specific division of your organization by product or service, field of knowledge, physical location or Responsibility.

Video Instructions

  1. Navigate to Configuration>Departments and click on Create department
  2. Name your new Department with a unique name.
  3. After the Department is created, you can add or remove agents to this department. Additionally you can define a type of service that the agent will provide. To do so, navigate to the Agents section.

  4. In the email templates, you can define specific email templates for this department.
  5. If you are done with editing, do not forget to save changes.

Departments Text Setup

If you prefer text with screenshots instructions over video, see Departments setup guide.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us


+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020 LiveAgent.com, All rights reserved