Here are some options how you can use tags
• Browse tickets by tag.
• Use tags in your business rules (Rules, SLA Rules, Time Rules) to create custom workflows.
• Create views and reports by tags.
- Navigate to Configuration>Automation>Tags and click on Create. Name it with a unique name. Setup the text color and background color, hit apply and save.
- Now navigate to Tickets, open a ticket and click on add tag. You can now see this ticket marked as Urgent in the ticket overview.
Tags Text Setup
If you prefer text with screenshots instructions over video, see Tags setup guide.