How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://www.liveagent.com/features/tags/) in LiveAgent. In this video, I will create a tag named “Urgent” and mark a ticket with this tag.
Here are some options how you can use tags
• Add tags to tickets, either manually or automatically, and use those tags to create custom workflows.
• Browse tickets by tag.
• Use tags in your business rules (Rules, SLA Rules, Time Rules) to create custom workflows.
• Create views a...