In this video tutorial I will show you how to create and use Canned mesagges in LiveAgent.
Canned messages allow you to quickly answer common demands with a standard reply. They help you to speed up your response by using a predefined sequence of text.
Canned messages allow you to quickly answer common demands with a standard reply. They help you to speed up your response by using a predefined sequence of text.
Video Instructions
- To create a canned message Navigate to Configuration…Automation…Canned messages and click on Create message….
- Add keywords to find your canned message faster…
- Add the content of your message…
- Set the availability to All, Me or the general department.
- Hit create.
Now, let’s see how to use canned messages in practise. Navigate to tickets… and open a ticket where you want to reply…To trigger a Canned message simply hit CTRL+Space while typing or click the canned message icon and select a message… Tip: Using keywords will help you speed up the search process.
Canned messages Text Setup
If you prefer text with screenshots instructions over video, see Canned messages setup guide.