Canned messages allow you to quickly answer common demands with a standard reply. They help you to speed up your response by using a predefined sequence of text.
- To create a canned message Navigate to Configuration…Automation…Canned messages and click on Create message….
- Add keywords to find your canned message faster…
- Add the content of your message…
- Set the availability to All, Me or the general department.
- Hit create.
Canned messages Text Setup
If you prefer text with screenshots instructions over video, see Canned messages setup guide.