Gamification is not just about fun, it motivates support team members to work even harder.
In this video I’ll show you how to setup badges and add new levels.
Solving customers issues all day long is hard work and your best performing customer support Agents deserve to be credited and acknowledged.
Gamification is not just about fun, it motivates support team members to work even harder. Badges are given out regularly and levels are gained gradually over time.
Allow your support Agents to earn Badges and Levels when they do actions that contribute to the overall success of your company.
Make their everyday work more fun and motivate them to better performance.
Now I’ll show you how to setup badges and add new levels. Navigate to Configuration, system and click on Gamification.
In the badges section you can see all available badges. For example have a look at Speedy Gonzales badge. This badge is assigned to an agent whose average response time to the ringing chats was fastest in the day before.
You can change image and text here.
If you don’t want to use any badge, click the disable button here. To enable a badge, click the enable button.
In the Levels section you can edit or add new levels. Levels are automatically assigned to agents who met the defined condition. To edit the Level click on Edit button, in this window you can change the number of level, name, description, and define condition.
To see all agents’ levels, navigate to Dashboard and select leaderboard for level.
Gamification can motivate your support agents to work harder and makes they everyday work more fun.