Integrations and plugins

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Nicereply(legacy) integration

If for any reason you don't like LiveAgent's default Ranking feature (https://support.liveagent.com/528966-Agent-ranking) you can instead integrate NiceReply (https://www.nicereply.com/) for taking in the customer rankings of your agents. The following article is deprecated and NiceReply have their own internal integration method. Please see their guide here (https://support.nicereply.com/article/99-getting-started-with-liveagent-integration). First of all, you have to get an account with N...

Actinic integration

If you want to add one of your chat buttons to your Actinic site (https://www.liveagent.com/integrations-and-plugins/actinic-integration/), you can do it easily by inserting the button code into the global footer. First of all, copy the desired chat button - in your LiveAgent navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now login to your Actinic admin panel and navigate to _Site> Properties by Language__. _Click the modify but...

ActiveCampaign integration

Integrating ActiveCampaign (https://www.liveagent.com/integrations/activecampaign/) within LiveAgent allows you to create tags for different leads in your LiveAgent account. This allows you to better specify automation to individual target groups and do a lot of important tasks right from your LiveAgent dashboard. To integrate ActiveCampaign in your LiveAgent account, you will need to have both accounts open. 1. First, open your LiveAgent account and go to Configuration > System > Plu...

Adobe business catalyst integration

If you want to add one of your chat buttons (https://www.liveagent.com/integrations-and-plugins/adobe-business-catalyst/) to your BC site, you can do it easily by inserting the button code to BC footer. First of all, copy the desired chat button - in your LiveAgent navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now navigate to your BC _Admin_ section (top right menu) and click _Manage Content Holders_. Now edit a template footer - ...

ChargeDesk integration

Integration of ChargeDesk with LiveAgent is very simple. First, go to Configuration > System > Plugins in your LiveAgent account and activate the ChargeDesk plugin. Once activated LiveAgent will ask you to reload the browser page with LiveAgent so do that. When LiveAgent is reloaded open any ticket and under the Ticket ID find the new ChargeDesk section where you can log in into your ChargeDesk account to access your details.

ClickUp integration

To integrate ClickUp (https://clickup.com/)with your LiveAgent account you need to do the following. 1. Open up your LiveAgent account and go to Configuration > System > Plugins 2. Find the ClickUp plugin in the list. Click on Activate. LiveAgent will have to be restarted afterward. 3. After the restart, find ClickUp plugin in the active plugins and click on Configure next to the activation switch. A new window will open up. 4. The window contains an API key field and a short writt...

CS-Cart integration

If you want to add one of your chat buttons to your CS-Cart, you can do it easily by inserting the button code into one of CS-Cart blocks. First of all, copy the desired chat button (https://www.liveagent.com/features/chat-button-gallery/) - in your LiveAgent navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now navigate to your CS-Cart _Design_ section (top right menu) and click _Blocks_. Now click and edit the index.tpl file - pa...

Drupal integration

Here you can find an integration module for Drupal: https://drupal.org/project/live_agent

Expression Engine integration

If you want to add one of your chat buttons to your Expression Engine, you can do it easily by inserting the button code into a global header or footer file. First of all, copy the desired chat button - in your LiveAgent (https://www.liveagent.com) navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now navigate to your Expression Engine _Design> Templates> Edit> global and choose header or footer file_. In our example we are w...

Facebook page chat button integration

NOTE: Your LiveAgent installation must be available via HTTPS://, because Facebook allows to load external source only through secured links, more exactly from sites that use good quality SSL ceritficates. Self-signed certificates are not accepted by Facebook. (https://www.facebook.com/) NOTE2: Your Facebook page must have at least 2000 likes in order to be able to add the static HTML page. This is unfortunately a Facebook policy and you won't be able to add LiveAgent widget if your page doesn...

Jira integration

Overview Jira is a software from Atlassian, which is used for issue tracking and project management by over 75,000 customers in 122 countries. Thanks to the available integration plugin between Jira and LiveAgent your agents will be able to view, search or create Jira tasks directly from a certain ticket inside LiveAgent. Setup The first step is to activate the Jira Integration plugin which you can find in the list of Plugins in your LiveAgent admin panel (Configuration > System > P...

Joomla integration

If you want to add one of your chat buttons (https://support.qualityunit.com/373207-Chat-buttons) to your Joomla site, you can do it easily by inserting the button code to Joomla footer. First of all, copy the desired chat button - in your LiveAgent navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now navigate to template manager of your Joomla and click the template which is set as default for 'site': Now click 'Edit main page...

Klaus Integration

Klaus integration (https://www.liveagent.com/integrations/klaus/) for LiveAgent allows you to give feedback to your team easily. After you activate the integration, you can download LiveAgent tickets inside. You can then rate them according to various criteria, judge the ticket quality, and see the weak spots of your agents. With this integration you can: - Rate your agents and tickets from LiveAgent - Give feedback according to various criteria - Improve your workflow - Manage your ...

Klaviyo integration

Please follow the following integration guide to start using Klaviyo within LiveAgent. First, go to Klaviyo and create your account or log in (https://www.klaviyo.com/login) if you already have an account. After you log in, your Klaviyo dashboard will open up. Go to the top right corner, click on your Account name and select Account. Next, select Settings in the top right corner under your account name and click on API keys. Under Private API keys click on Create API key. After you cl...

Magento Go integration

Magento Go is a hosted, SaaS service that enables small and emerging merchants to quickly build and launch an online store. Since it is a hosted solution, you have no access to the physical files of it and you can't use the Live Agent - Magento plugin (https://support.qualityunit.com/958768-Magento-plugin). But since it provides a way to add a custom HTML, JavaScript code or CSS into the footer of your shop, therefore it is possible to add a chat button (https://support.qualityunit.com/373207...

Nicereply integration

This knowledgebase article will guide you through setting up the Nicereply plugin inside LiveAgent software and integrating it with your Nicereply account. By following these steps, you will be able to connect the LiveAgent rating system with your Nicereply and automatically pass LiveAgent ticket ratings to your Nicereply survey. Step-by-Step Guide: Step 1: Enable the Ranking plugin in LiveAgent - Log in to your LiveAgent account. - Navigate to Configuration > System > Plugi...

Opencart integration

Here you can find an integration module for OpenCart (only for versions from v1.4 to v1.5.3.1): https://www.opencart.com/index.php?route=extension/extension/info&extension_id=6846 Alternatively you can use a commercial module developed by a 3rd party company: https://www.opencart.com/index.php?route=extension/extension/info&extension_id=17751

Pipedrive integration

The Pipedrive Integration v2 plugin enables you to add a Pipedrive widget into your LiveAgent contact's info/detail panel that is located on the right-hand side of each open ticket (https://www.liveagent.com/support-ticket-system). Once the plugin is enabled, you will be able to register new deals and get instant access to information about existing deals pertaining to the customer you're assisting within your LiveAgent (https://www.liveagent.com/) dashboard. By using this plugin you can view a...

Post Affiliate Pro integration

Post Affiliate Pro is the best affiliate software (https://www.postaffiliatepro.com/best-affiliate-software) that lets you create and manage your own affiliate program. Track clicks, sales from affiliate links and manage your own affiliate program easily from one place. Place a LiveAgent live chat button on your affiliate panel and signup pages and start providing awesome customer support. Read more about integration here: https://www.liveagent.com/integrations/post-affiliate-pro/

Quriobot integration

Quick navigation - Quriobot part (#qurio) - LiveAgent part (#quriola) As we do not have a native chatbot function in LiveAgent the only option to get a chat bot is use a 3rd party solution. This article described how you can utilize a chatbot from Quriobot. You can create an intuitive chatbot that will be interacting with your customers all the time, however you might want to define an option in Quriobot that will start a live chat and cancel the chatbot. Once the live chat ends, it ...

Salesflare integration

Salesflare is a CRM solution that provides services for startups and small B2B (Business to business). It offers various automations regarding contacts, customer interactions and data gathering from databases, calendars, phones, social media and email accounts. Salesflare integration with LiveAgent can be used to extract data from and to chats and forms in LiveAgent. The data will be displayed in LiveAgent so you can keep track of what is going on in Salesflare. How to integrate Salesflare C...

Shift4Shop chat button integration

It is quite easy to integrate your Shift4Shop (https://www.shift4shop.com/) with a contact widget. In this example, we will be adding a chat button (https://www.liveagent.com/features/real-time-chat/). Shift4Shop allows you to directly modify the global footer, so we will use it for the integration. Navigate to Content > Site Content Click on Header and Footer and place your button code in the Global Footer section: When you are done, do not forget to enable the block and sav...

Simplestat integration

Simplesat is a customer feedback survey solution. You can use it to create NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys. It can be used to gather customer feedback, suggestions, ratings and comments and unify them in your LiveAgent help desk. Simplesat surveys are highly customizable and offer custom branding options to match your company. Follow these steps to integrate Simplesat with LiveAgent. - If you don’t have a Simplesat account, create one here and start yo...

Shopify chat button integration

The "Shopify integration with chat button" plugin allows you to add a chat button to all pages of your Shopify store. This plugin utilizes a custom app from your Shopify account. If you want to add the chat button only to specific pages, or you want to add a different type of contact widget than a chat button (e.g. contact button (https://support.liveagent.com/161553-Contact-forms)), you'll need to use Shopify's theme customization options instead of this plugin, and integrate your widget manua...

Shopify integration

The "Shopify Integration" plugin allows all agents to access information about customers' orders from your Shopify store directly inside tickets. This plugin utilizes a custom app from your Shopify account. Shopify custom app creation To create a custom app for this plugin login to your Shopify admin panel and navigate to Settings > Apps and sales channels > Develop apps for your store. You might need to Allow custom app development if it's not yet allowed on your Shopify account...

Socialbakers integration

Socialbakers is a marketing company that focuses on social media. Their AI powered marketing suite has multiple tools and features for reliable social media management. With Socialbakers integration for LiveAgent, you can manage social media, answer questions, and create tickets. Facebook, Instagram, and Twitter will be followed by Socialbakers Community and all the important information will be collected. A user account is created in Socialbakers after integration with LiveAgent. It is then ...

SpringBuilder integration

Let’s have a look at how you can integrate SpringBuilder with LiveAgent. - First, go to your SpringBuilder account and open the SpringBuilder Edit mode - In your dashboard, find LiveAgent amongst integrations - Add your LiveAgent company name - Click Connect - When the light goes green, it means the integration is already active. Go to Public Mode in your SpringBuilder to check if everything works correctly. Furthermore, if you want to customize your chat button, you can do so b...

Vectera integration

In Vectera, after you connect your calendar you have to copy the URL of your booking page. In the next line of code, enter your public booking URL. <iframe style=”width: 100%; height: 600px;” src=”YOUR_PUBLIC_BOOKING_URL” frameborder=”0″></iframe> You’ll need to replace YOUR_PUBLIC_BOOKING_URL by the copied URL from the previous step. This line of code needs to be placed in your website’s codebase in the section you want the booking page to display. You can also adjust the wid...

Weebly integration

If you want to add one of your chat buttons to your Weebly site, you can do it easily by inserting the button code into the global footer. First of all, copy the desired chat button - in your LiveAgent navigate to _Configuration> Chat> Chat buttons_, edit the chosen button and copy the integration code. Now navigate to your Weebly site, edit it and navigate to _Settings__ _in the top menu and open the _Search Engine Optimization (SEO)_. Place the button code to the _F__ooter code_ part:...

Wix chat button integration

First of all you need to have a button created (https://support.liveagent.com/373207-Creating-chat-buttons) so you can get its integration code. Once you have the code you can log in to your Wix dashboard and navigate to Settings->Tracking & Analytics where you need to click on New tool in the upper right corner and select Custom. On the opened window you need to: - paste your button code into the "Paste the code snippet here:" field - select All pages under Add Code to Pages: - und...

Zapier integration

What LiveAgent Triggers and Actions are Supported? Supported Triggers - New Customer - Triggers when new customers are added to system. Supported Actions - Add New Customer - Adds new contact/customer to system. - Add Customer to Group - Add customer to group. - Remove Customer From Group - Removes customer from particular group. - Create Conversation - Creates new conversation. How to Get Started with LiveAgent on Zapier To get started with LiveAgent (https:/...

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