Table of content
- Migrating data to LiveAgent from another helpdesk (separate article)
- Creating Zendesk API key
- Activating the migration plugin
- Configuring the migration plugin
LiveAgent offers seamless migration of your Zendesk data through API without the need of any coding. Everything is handled through our import plugin. If you would need any help with the migration, you are welcome to reach our support at support@liveagent.com.
The Zendesk data migration plugin migrates into LiveAgent the following data:
- Zendesk customers as LiveAgent contacts
- Zendesk user fields as LiveAgent contact fields
- Zendesk organizations as LiveAgent companies
- Zendesk team members as LiveAgent agents
- Zendesk groups as LiveAgent departments
- Zendesk tags as LiveAgent tags
- Zendesk tickets as LiveAgent tickets
- Zendesk ticket fields as LiveAgent ticket fields
- Zendesk knowledge base categories & sections, and articles as LiveAgent knowledge base categories and articles
Create your Zendesk API key
To be able to migrate your Zendesk data to LiveAgent, it is required to create a Zendesk API key. To do that, navigate in your Zendesk panel to the Admin Center > Apps and integrations > Zendesk API, go to the "Settings" tab, enable the "Token access" option, and add a new API token. See more details regarding Zendesk API keys in this Zendesk article.
Activate the migration plugin
In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the "Zendesk Migration" plugin and click on the "Activate" button next to it.
Configure the migration plugin
After activating the plugin and refreshing your panel, click on the Configure (pencil icon) button to set up the plugin. In its configuration window, enter your Zendesk subdomain name, Zendesk login username, and the API key into the belonging fields. Click the "Save" button to initiate the migration.
As soon as you save the plugin's configuration window, a background task begins that initiates the data migration. Data is migrated in batches, creating e.g. new tickets or contacts continuously. Once all data is migrated, the background task stops and the migration is complete.