Table of content
- Migrating Data to LiveAgent from another Helpdesk (separate article)
- Creating a new Intercom app
- Retrieving Intercom access token
- Activating the migration plugin
- Configuring the migration plugin
LiveAgent offers seamless migration of your Intercom data through API without the need of any coding. Everything is handled through our import plugin. If you would need any help with the migration, you are welcome to reach our support at support@liveagent.com.
The Intecom migration plugin migrates the following data:
- Intercom conversations and tickets as LiveAgent tickets
- Intercom tags as LiveAgent tags
- Intercom people (users & leads) as LiveAgent contacts
- Intercom companies as LiveAgent companies
- Intercom teammates as LiveAgent agents
Create a new Intercom app
To be able to migrate your Intercom data to LiveAgent, it is required to create an Intercom app. To do that, navigate in your Intercom panel to Settings > Integrations > Developer Hub, and create a new app.
Retrieve your Intercom app access token
After creating your app, navigate in its configuration to the Authentication tab and click on the copy button to retrieve the access token.
Activate the migration plugin
Once you've copied the Intercom access token, navigate in your LiveAgent panel to Configuration > System > Plugins, search for the "Intercom Migration" plugin, and activate it.
Configure the migration plugin
After activating the plugin and refreshing your panel, click on the Configure (pencil icon) button to set up the plugin. In its configuration window, enter the copied Intercom access token into the "API Key" field. Click the "Save" button to initiate the migration.
As soon as you save the plugin's configuration window, a background task begins that initiates the data migration. Data is migrated in batches, creating e.g. new tickets or contacts continuously. Once all data is migrated, the background task stops and the migration is complete.