System plugins

Since version 4.25.6.4 there is a cool new plugin in LiveAgent called "Display external info in a ticket " which gives you an option to load data from an external server or application when the agent opens a ticket. With some development skills to create the connection, the plugin can be a very useful tool for your agents for finding more info on your external systems. For example, it could be used to call API of your e-commerce system to list last orders of a customer your agent is currently c...

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/standalone/) can activate Amazon S3 File Archive from Configuration->System->Plugins to save their hosting database space. What the plugin does is that after X days from creating a ticket attachment it moves the attachment from your database to your Amazon storage so it helps to keep your database slimmer. You still have access and can download the attachments from LiveAgent as if they were in database, but it doe...