Okta integration allows you to use the Okta Single Sign-On (SSO) method as an alternative way to log in to LiveAgent.
To integrate your Okta account with LiveAgent, visit https://login.okta.com/ and log in to your Okta account. Once logged in, click on the "Admin" button located in the top-right corner next to your profile to access the admin panel. From the Getting Started section of the admin panel, click on the "Add App" button in the " Add an app to use Single Sign-on" section, or alternatively, you can navigate in the menu to Applications > Applications.
In the Applications section, click on the "Create New App" button (or "Create App Integration" button if you navigated to Applications > Applications). In the new app integration screen, select "OIDC - OpenID Connect" as the sign-in method, and "Web application" as the application type.
Before proceeding with the new app configuration in the Okta admin panel, log in to your LiveAgent account, navigate to Configuration > App-based integrations, and click on the Okta integration to set it up. Copy the Redirect URI address from the setup window, as it will be used in the Okta app configuration.
Return to the Okta admin panel and continue configuring the new app. Name your new app, select the "Client Credentials" option in the "Grant type" section, and paste the Redirect URI address you copied from your LiveAgent panel into the "Sign-in redirect URIs" field. Optionally, configure which users from your Okta account will be able to use the app to log in to their LiveAgent accounts via the Okta single sign-on method in the "Assignments" section.
After saving the app, copy its Client ID and Client Secret. Go back to your LiveAgent panel and paste the Client ID and Client Secret into the corresponding fields in the Okta integration configuration form. Navigate back to the Okta admin panel to the Security > API section, and copy-paste any of the available Issuer URI as the Organization URL to the LiveAgent configuration form.
Customers with LiveAgent accounts on version 5.48.5.3 and lower need to adjust the pasted Organization URL and remove the /oauth2/default part from it.
Now, your Okta account is successfully integrated with LiveAgent, and you can use Okta as your SSO method.
Please note that to log in to your LiveAgent account via your Okta account, you may need to set up an additional security method (Okta verify app or SMS verification).