App-based Integrations

Duo integration allows you to use the Duo [Single Sign-On (SSO)](https://support.liveagent.com/679002-Single-sign-on-SSO) method as an alternative way to log in to LiveAgent. To integrate your Duo account with LiveAgent, visit https://admin.duosecurity.com/login and log in to your Duo account. Once logged in, navigate in the left menu to Applications > Protect an Application, and click on the "Protect" button in the "Generic OIDC Relying Party" entry with the "2FA with SSO hosted by Duo (Sin...

Okta integration allows you to use the Okta [Single Sign-On (SSO)](https://support.liveagent.com/679002-Single-sign-on-SSO) method as an alternative way to log in to LiveAgent. To integrate your Okta account with LiveAgent, visit https://login.okta.com/ and log in to your Okta account. Once logged in, click on the "Admin" button located in the top-right corner next to your profile to access the admin panel. From the Getting Started section of the admin panel, click on the "Add App" button in th...

This article is valid only for customers using a standalone LiveAgent license installed on their own server. Customers with cloud-based accounts (https://www.liveagent.com/trial/) do not need to set up their own Google application, as they are using our company application automatically. Due to security reasons, it's now required to authorize access to your Gmail or Google workspace mail account using Google OAuth 2.0. To be able to work with Google OAuth 2.0 the LiveAgent software needs to con...

This article is valid only for customers using a standalone LiveAgent license installed on their own server. Customers with cloud-based accounts (https://www.liveagent.com/trial/) do not need to set up their own Microsoft application, as they are using our company application automatically. To connect your Outlook or Office365 accounts with a standalone LiveAgent installation, you need to set up a Microsoft application and then connect it with your LiveAgent installation. The whole process is n...