If you are unsure about the version of your LiveAgent account, see this guide to retrieve the version number.
To secure the performance and stability of API requests, a limit to the maximum number of tickets retrieved via API v1 and v3 was introduced since versions 5.50.x.x. The v1 /conversations API can retrieve up to 1 000 records, and the v3 /tickets API is limited to 10 000 records.
Required action
If you use API to retrieve lists of tickets, the API can no longer be used without a specific filter to retrieve tens of thousands of tickets. Each filter will return a maximum of 1 000 for v1 and 10 000 tickets for v3 API, regardless of the number of tickets in the system that meet the filter criteria. It is required to use more specific filters to limit the number of tickets the API call will return. For example, to download all tickets from the system instead of using a filter to list all tickets from 1.1.2000 until now, you need to filter them by the week or month.
See our API v1 documentation, v3 documentation, and v3 filtering guide for more information about available parameters based on which you can iterate your API calls.
If you would like to consult your API with our support team, you are welcome to send us an email with explanation and example of your API to support@liveagent.com.