Billing & payments support

LiveAgent pricing page

You can find our available plans, included features, and the pricing on the page https://www.liveagent.com/pricing/

LiveAgent My Account section

If you have a cloud-hosted account, you can manage your account's billing information in the My Account section, available, depending on the theme, after clicking on the ✪ icon in the menu in case of Material and Obsidian themes, or on the ♥ icon in the menu in case of Dark and White themes, located in the bottom left corner of your Agent panel. Before upgrade: - Upgrade your trial account to a paid one (#Upgrade) - Upgrade your free account to a paid one (#Free) After upgrade:...

Accepted payment methods

We currently accept all major credit cards, PayPal and Wire Transfer. Please find a detailed list of accepted payment methods below: - Payments for self-hosted license extensions are handled by a payment processor MyCommerce (https://www.mycommerce.com/). Currently, MyCommerce supports the following payment options: - LiveAgent cloud-hosted (SaaS) accounts (https://www.liveagent.com/pricing/) are running on a payment processor which currently supports the following billing methods:...

Invoice explanation

Our invoices might seem complicated at first glance but once you understand few key points there should be no doubt about how it works. Main thing to know is that you always pay exactly for what you use. At the billing day we charge you a forward fee for the next month, where the fee is calculated from the account usage on the billing day and at the same time we settle the forward fee from the last month by fully returning it first and then listing all your actual usage of the account during th...