Billing & payments support

LiveAgent pricing page

You can find our available plans, included features, and the pricing on the page https://www.liveagent.com/pricing/

LiveAgent My Account section

If you have a cloud-hosted account, you can manage your account's billing information in the My Account section, available, depending on the theme, after clicking on the ✪ icon in the menu in case of Material and Obsidian themes, or on the ♥ icon in the menu in case of Dark and White themes, located in the bottom left corner of your Agent panel. Before upgrade: - Upgrade your trial account to a paid one (#Upgrade) - Upgrade your free account to a paid one (#Free) After upgrade:...

Accepted payment methods

We currently accept all major credit cards, PayPal and Wire Transfer. Please find a detailed list of accepted payment methods below: - Payments for self-hosted license extensions are handled by a payment processor MyCommerce (https://www.mycommerce.com/). Currently, MyCommerce supports the following payment options: - LiveAgent cloud-hosted (SaaS) accounts (https://www.liveagent.com/pricing/) are running on a payment processor which currently supports the following billing methods:...

Invoice explanation

Our invoices might seem complicated at first, but once you understand the key points there should be no doubt about how it works. The main thing to understand is that you always pay only for the real usage of your account. There are no hidden fees, all extra paid features are listed on our pricing page (https://www.liveagent.com/pricing/). The billing system works based on a forward fee for a usage paid upfront, which is on your next billing day fully returned, and the final price is instead cal...