Rule triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. If the rule's conditions are met, the action is performed. In this article, you'll see a full list of all available rules' triggers, conditions, and actions with a short description and example for better understanding.
[Triggers](#triggers) [Conditions](#conditions) [Actions](#actions)
- Agent left ticket Agent opened ticket Agent rated Chat started Incoming call started Message added Message group added Outbox mail ...