Triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. If the rule's conditions are met, the action is performed. In this article, you'll see a full list of all available rules' triggers, conditions, and actions with a short description and example for better understanding.
Triggers
Conditions
Actions
Agent Left Ticket Agent Opened Ticket Agent Rated Chat Started Incoming Call Started Message Added Message Group Added Outbox Mail Status Changed Queue Lengh...