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Canned messages
Canned messages ( ena... more
Business hours
LiveAgent’s Business hours ( ... more
Contact groups
Contact groups ( help you man... more
Predefined answers
An efficient and simple way to rationalize your workflow is to create Predefined... more
Rules - Predefined actions
Rules ( are special rules that are "ac... more
Time Rules
Time Rules are special rules that are not action-triggered, but instead are time... more
Triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. If t... more
Message group types
When setting up various rules in LiveAgent, you will notice a rule condition cal... more

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