Business hours

LiveAgent’s Business hours set your SLA Levels to take action only during specified time periods with a possibility to exclude holidays.

Business hours Setup

Step 1: In LiveAgent navigate to Configuration > Automation > SLA.

Step 2: Click on Create Level.
Step 3: To enable and set business hours check “Times are defined within following business hours”.

Step 4: Select your Timezone.
Step 5: Sets your business hours for each day (from Monday to Sunday, from/to hours, minutes).
Step 6 (optional): Check “exclude holidays” and define days you do not work (Supported Date format: YYYY-MM-DD).

Example: Your helpdesk operates standard office hours 9-5, Mon - Fri. If a ticket is received at 4pm on a Friday, then by 9am on Monday it should be only 1 business hour old.

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020, All rights reserved