- Ticket created
- Ticket created from email
There are also 2 actions that you can use in your autoresponder rules:
- Send mail to the requester
- Send answer and keep ticket state
It is recommended to use the "send answer" action since it shouldn't cause a loop if your customer uses an autoresponder as well, while that might happen with the "send mail" action since that doesn't really retain any info of the original message.
Below are 2 screenshots of how these rules can be set up, for example, notice the "keep ticket state" option in the "send answer" action, without it all the tickets would be marked as answered so it is very important. You can also pimp-up the rule with additional conditions on specific contact forms, additional actions, and so on.