Agents are people who in the first place provide support services, but, depending on their competencies and workload, can also supervise, configure, and manage the system. Agents' accounts can be created, configured, and deleted from the Configuration > Agents section.
Creating agent account
To create a new agent account, navigate to Configuration > Agents and click on the "Create agent" button. Fill up at least the mandatory fields and click on "Create". A registration email will...