Every person who has their own access to the LiveAgent's agent panel counts as an agent. Agents can have different roles, depending on their competencies and needed permissions, like owner, admin, agent, or any kind of custom agent role. Roles can be attributed to agents from Configuration > Agents > Edit chosen agent's account.
Changing agent's role will log the agent out.
There are 3 default roles - Agent, Admin, and Owner.
- Agents can view, reply to and manage tickets, pick ...