Setting Up OpenAI Integration
In order to use LiveAgent's [AI features](https://support.liveagent.com/587176-AI-Answer-Assistant-Feature-Overview) powered by OpenAI's ChatGPT model, you first need to connect your LiveAgent account with your OpenAI account.
Navigate in your OpenAI Dashboard to the [API keys](https://platform.openai.com/api-keys) section and click on the "Create new secret key" button. Name your new API key, choose a project for it, and click on the "Create secret key" button. Once you have created the new ke...