Artificial Intelligence (AI) is revolutionizing the way businesses operate, elevating efficiency and enhancing customer experience. AI improves work efficiency and also enables real-time, personalized customer experiences, leading to increased satisfaction and loyalty. LiveAgent offers advanced AI features aimed at empowering businesses and optimizing customer interactions.
To utilize our AI features, it is required to integrate your account with an AI provider that supports the AI functionalities you're interested in. See the list of available providers.
AI Chatbot
AI-powered chatbot automates customer interactions, improves response times, and reduces agent workload. Our LLM utilizing chatbot trained on your data is capable of handling various frequently asked and advanced questions, escalating complex queries, and offering multilingual support.
How AI Chatbot works
The AI Chatbot feature enhances your customers' chat experience by initially connecting them to your AI bot. This not only provides immediate responses but also assists in filtering queries before reaching a human agent. A chat with your AI chatbot can be initiated from your regular chat button, it is not required to create any new special widgets.
Chats with the chatbot can also be handed over to a human agent. Agents can see & review all chatbot chats and therefore they can intervene whenever required. The visitor also has the option to request a chat with a human agent. The transition of the chat from the chatbot to a human agent is smooth and does not interrupt the chat for the visitor. Both the support agent and the visitor have access to the history of the conversation with the chatbot within the same chat window/ticket.
Read more about our AI chatbot feature here and see its setup guide here.
AI Answer Assistant
Discover the power of AI Assistant for boosting customer support agents' effectiveness, handling customer email queries, and improving sales communication. Implementing AI-powered features can lead to increased customer satisfaction, revenue, and cost reduction.
How AI Answer Assistant works
The Answer Assistant feature utilizes the ChatGPT AI tool from OpenAI to enhance your responses and generate professional replies to customer inquiries.The Answer Assistant allows you to generate a refined message by setting its formality (Casual, Neutral or Business) and applying one of the three pre-defined functions (Improve, Extend or Simplify) or defining your custom instructions (Answer Assistant function).
Read more about our AI answer assistant feature here.