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AI chatbot feature overview
Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider) - [Setting up AI chatbot (separate article)](https://support.liveagent.com/486517-Setting-Up-AI-chatbot) - [Enhancing AI chatbot to see attached files (separate article)](https://support.liveagent.com/920155-Enhancing-AI-chatbot-to-see-attached-files) - [Chatbot chat overview](#chatbot-chat-overview) - [Order of chatbot chats in the Chats ...
Setting up AI chatbot
The AI chatbot feature enhances your chat button by letting visitors interact with an AI-powered bot trained on your data before they are routed to human support agents. You can choose from multiple LLM models, connect the chatbot to public or internal knowledge sources (including databases), and fully control the workflow it follows. In this article - [Setting up FlowHunt integration (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - [Creating an AI ag...
Enhancing AI chatbot to see attached files
The [default template](https://support.liveagent.com/486517-Setting-up-AI-chatbot) for the chatbot AI agent processes purely text inputs, and cannot interpret attached files or images. However, if you wish to equip your [chatbot](https://support.liveagent.com/958586-AI-chatbot-feature-overview) with the ability to see file attachments, you will need to provide it with the appropriate [tools](https://support.liveagent.com/486517-Setting-up-AI-chatbot#:~:text=Review%20and%20modify%20connected%20to...
AI Answer assistant feature overview
The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts based on provided instructions, supporting a wide range of AI LLM models. When creating a new ticket, Answer Assistant can generate a message draft from scratch using custom instructions and a chosen formality level, without even requiring any existing draft as input. In existing tickets, the Answer assistant works in two ...
Answer assistant's functions detailed overview
Table of contents - [AI Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) - [Answer assistant's functions overview](#overview) - [Formality of generated messages](#formality) - [Improver actions](#actions) - [Improve action](#improve) - [Extend action](#extend) - [Simplify action](#simplify) - [Refining a message with custom instructions](#custom-instructions-refine) - [Generating a message by custom instructions](#...
Setting up Answer assistant feature via FlowHunt
Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - Creating an AI agent in FlowHunt - Providing sources for the AI - Connecting the AI agent to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate p...
Setting up Answer assistant feature via OpenAI
Table of contents - [Integrating OpenAI as an AI provider (separate article)](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) - Connecting OpenAI model to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts ...
AI Ticket summary feature overview
The Ticket summary feature uses AI to generate a concise summary of a ticket's entire conversation history. Agents can generate a summary directly from the ticket at any time, so they can quickly understand the context without needing to read every individual message. In this article - [How it works](#howItWorks) - [Setting up Ticket summary](#setup) - [Using Ticket summary](#using) - [Generating a summary](#generating) - [Refreshing an outdated summary](#refreshing) How it works When an ag...
AI Agents feature overview
The AI Agents feature allows you to create reusable AI-powered agents and trigger them via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). AI agents utilize the built-in MCP server and its tools to perform various actions within your LiveAgent account. They serve as a background automation layer alongside other LiveAgent [AI-powered features](https://support.liveagent.com/150554-AI-features). Note: To use the AI Agents feature, it is required to integrate your ...
Setting up AI Agents feature via FlowHunt
The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature lets you create reusable AI-powered agents and trigger them on tickets via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). This article walks you through setting up an AI agent that uses [FlowHunt](https://support.liveagent.com/332210-What-is-FlowHunt) as its [AI provider](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider). For a general introductio...
Setting up AI Agents feature via OpenAI
The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature lets you create reusable AI-powered agents and trigger them on tickets via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). This article walks you through setting up an AI agent that uses [OpenAI](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) as its [AI provider](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider). For a g...
AI Budgets & credits
AI Budgets and AI credits serve to measure and control your [AI agents](https://support.liveagent.com/781235-AI-Agents-feature-overview) usage. Credits are the underlying currency used for every action an AI agent takes, and budgets let you cap how many credits your AI agent(s) can use per calendar month. In this article - [What are AI credits?](#credits) - [How are credits purchased and billed?](#credit-purchase) - [What are AI budgets?](#budgets) - [How AI agents spend credits](#spending) - ...
Monitoring AI agent runs
Every time an [AI agent](https://support.liveagent.com/466386-AI-Agents-feature-overview) is triggered for a ticket, a run record that tracks its full lifecycle is created. Each run record tracks the status, the number of tool calls it made, and, if it failed, the reason. To review AI agent runs, navigate to Reports > AI Agent Runs. In this article - [What a run record shows](#record) - [Run statuses](#statuses) - [Possible failure reasons](#failureReasons) What a run record shows By cli...
MCP Integration for Agents
LiveAgent exposes a built-in MCP server (Model Context Protocol) that lets you connect external AI tools — such as Claude Desktop, Cursor, claude.ai, [FlowHunt](https://flowhunt.io), or any other MCP-compatible client — directly to your LiveAgent account. Once connected, those tools can read ticket data and perform actions on your behalf, using your agent identity and permissions. There are two ways to authenticate your MCP client: - Bearer token — generate an MCP access token in your profile ...
MCP Tools Reference
This article lists all tools exposed by the LiveAgent MCP server. The same tool set is available in both contexts: - Personal MCP connections (Bearer token or OAuth 2.1) — all tools are available automatically, subject to your role's permissions. - AI agent MCP connections — the administrator selects an allowed-tools subset when configuring the agent; tools not in that list are blocked even if the flow requests them. For setup instructions, see [MCP Integration for Agents](https://support.live...