AI features

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider) - [Setting up AI chatbot (separate article)](https://support.liveagent.com/486517-Setting-Up-AI-chatbot) - [Enhancing AI chatbot to see attached files (separate article)](https://support.liveagent.com/920155-Enhancing-AI-chatbot-to-see-attached-files) - [Chatbot chat overview](#chatbot-chat-overview) - [Order of chatbot chats in the Chats ...

Table of contents - [Setup options](#setup-options) - [Video guide](#video-guide) - [Setting up FlowHunt integration (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - [Creating an AI agent for the chatbot](#create-chatbot) - [Providing sources for the chatbot](#chatbot-sources) - [Adding the chatbot to LiveAgent](#add-chatbot) - [Activating the chatbot for a chat button](#activate-chatbot) - [AI Chatbot feature overview (separate article)](https://sup...

The [default template](https://support.liveagent.com/486517-Setting-up-AI-chatbot) for the chatbot AI agent processes purely text inputs, and cannot interpret attached files or images. However, if you wish to equip your [chatbot](https://support.liveagent.com/958586-AI-chatbot-feature-overview) with the ability to see file attachments, you will need to provide it with the appropriate [tools](https://support.liveagent.com/486517-Setting-up-AI-chatbot#:~:text=Review%20and%20modify%20connected%20to...

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider) - [Integrating OpenAI as an AI provider (separate article)](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) - [Generating a draft message](#generate-answer) - [Generating an answer in an existing ticket without providing a draft](#composer) - [Generating an answer in a new or existing ticket by providing a draft]...

Table of contents - [AI Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) - [Answer assistant's functions overview](#overview) - [Formality of generated messages](#formality) - [Improver actions](#actions) - [Improve action](#improve) - [Extend action](#extend) - [Simplify action](#simplify) - [Refining a message with custom instructions](#custom-instructions-refine) - [Generating a message by custom instructions](#...

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - Creating an AI agent in FlowHunt - Providing sources for the AI - Connecting the AI agent to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate p...

Table of contents - [Integrating OpenAI as an AI provider (separate article)](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) - Connecting OpenAI model to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts ...