AI features

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider) - [Setting up AI chatbot (separate article)](https://support.liveagent.com/486517-Setting-Up-AI-chatbot) - [Enhancing AI chatbot to see attached files (separate article)](https://support.liveagent.com/920155-Enhancing-AI-chatbot-to-see-attached-files) - [Chatbot chat overview](#chatbot-chat-overview) - [Order of chatbot chats in the Chats ...

Table of contents - [Setup options](#setup-options) - [Video guide](#video-guide) - [Setting up FlowHunt integration (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - [Creating an AI agent for the chatbot](#create-chatbot) - [Providing sources for the chatbot](#chatbot-sources) - [Adding the chatbot to LiveAgent](#add-chatbot) - [Activating the chatbot for a chat button](#activate-chatbot) - [AI Chatbot feature overview (separate article)](https://sup...

The [default template](https://support.liveagent.com/486517-Setting-up-AI-chatbot) for the chatbot AI agent processes purely text inputs, and cannot interpret attached files or images. However, if you wish to equip your [chatbot](https://support.liveagent.com/958586-AI-chatbot-feature-overview) with the ability to see file attachments, you will need to provide it with the appropriate [tools](https://support.liveagent.com/486517-Setting-up-AI-chatbot#:~:text=Review%20and%20modify%20connected%20to...

The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts based on provided instructions, supporting a wide range of AI LLM models. When creating a new ticket, Answer Assistant can generate a message draft from scratch using custom instructions and a chosen formality level, without even requiring any existing draft as input. In existing tickets, the Answer assistant works in two ...

Table of contents - [AI Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) - [Answer assistant's functions overview](#overview) - [Formality of generated messages](#formality) - [Improver actions](#actions) - [Improve action](#improve) - [Extend action](#extend) - [Simplify action](#simplify) - [Refining a message with custom instructions](#custom-instructions-refine) - [Generating a message by custom instructions](#...

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - Creating an AI agent in FlowHunt - Providing sources for the AI - Connecting the AI agent to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate p...

Table of contents - [Integrating OpenAI as an AI provider (separate article)](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) - Connecting OpenAI model to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts ...

The AI work feature lets you define reusable AI-powered workflows and trigger them automatically on tickets through LiveAgent's [automated rules engine](https://support.liveagent.com/038465-Automatic-Rules-Overview). Instead of manually configuring an HTTP call inside every rule, you set up a named work definition once — choosing which AI provider to use, which flow to invoke, and which actions the AI is permitted to take — and then reference that definition from as many rules as you like. When...

An AI agent is a virtual agent seat that represents an AI system within your LiveAgent account. Unlike human agents, AI agents have no email address, login credentials, or password — they exist solely to give automated AI work a clear, named identity inside your account. When an [AI work](https://support.liveagent.com/466386-AI-Work-feature-overview) workflow runs on a ticket, it acts as a specific AI agent. That agent's name appears in the ticket activity history, in reports, and in agent-faci...

LiveAgent exposes a built-in MCP server (Model Context Protocol) that lets you connect external AI tools — such as Claude Desktop, Cursor, claude.ai, [FlowHunt](https://flowhunt.io), or any other MCP-compatible client — directly to your LiveAgent account. Once connected, those tools can read ticket data and perform actions on your behalf, using your agent identity and permissions. There are two ways to authenticate your MCP client: - Bearer token — generate an MCP access token in your profile ...