AI features

The Ticket summary feature uses AI to generate a concise summary of a ticket's entire conversation history. Agents can generate a summary directly from the ticket at any time, so they can quickly understand the context without needing to read every individual message. In this article - [How it works](#howItWorks) - [Setting up Ticket summary](#setup) - [Using Ticket summary](#using) - [Generating a summary](#generating) - [Refreshing an outdated summary](#refreshing) How it works When an ag...

LiveAgent exposes a built-in MCP server (Model Context Protocol) that lets you connect external AI tools — such as Claude Desktop, Cursor, claude.ai, [FlowHunt](https://flowhunt.io), or any other MCP-compatible client — directly to your LiveAgent account. Once connected, those tools can read ticket data and perform actions on your behalf, using your agent identity and permissions. There are two ways to authenticate your MCP client: - Bearer token — generate an MCP access token in your profile ...

This article lists all tools exposed by the LiveAgent MCP server. The same tool set is available in both contexts: - Personal MCP connections (Bearer token or OAuth 2.1) — all tools are available automatically, subject to your role's permissions. - AI agent MCP connections — the administrator selects an allowed-tools subset when configuring the agent; tools not in that list are blocked even if the flow requests them. For setup instructions, see [MCP Integration for Agents](https://support.live...