AI answer assistant

The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts based on provided instructions, supporting a wide range of AI LLM models. When creating a new ticket, Answer Assistant can generate a message draft from scratch using custom instructions and a chosen formality level, without even requiring any existing draft as input. In existing tickets, the Answer assistant works in two ...

Table of contents - [AI Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) - [Answer assistant's functions overview](#overview) - [Formality of generated messages](#formality) - [Improver actions](#actions) - [Improve action](#improve) - [Extend action](#extend) - [Simplify action](#simplify) - [Refining a message with custom instructions](#custom-instructions-refine) - [Generating a message by custom instructions](#...

Table of contents - [Integrating FlowHunt as an AI provider (separate article)](https://support.liveagent.com/548664-Setting-Up-FlowHunt-Integration) - Creating an AI agent in FlowHunt - Providing sources for the AI - Connecting the AI agent to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate p...

Table of contents - [Integrating OpenAI as an AI provider (separate article)](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) - Connecting OpenAI model to LiveAgent - [Answer assistant feature overview (separate article)](https://support.liveagent.com/381311-AI-Answer-assistant-feature-overview) The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts ...