Table of contents
- Integrating OpenAI as an AI provider (separate article)
- Connecting OpenAI model to LiveAgent
- Answer assistant feature overview (separate article)
The Answer assistant feature is an AI-powered tool built into the reply editor. It helps agents to generate professional responses to customer queries & refine answer drafts based on provided instructions, supporting a wide range of AI LLM models.
In order to use the Answer assistant feature, it is required to connect your LiveAgent account with FlowHunt or OpenAI.
When integrated via FlowHunt, the AI session is maintained across all modifications of the draft until the Answer assistant window is closed. OpenAI integration does not maintain the session but starts a new one on every draft generation.
Connecting OpenAI model to LiveAgent
Before you can use the Answer assistant feature integrated via OpenAI, you must first connect an OpenAI model to LiveAgent. For that, navigate in your agent panel to Configuration > AI > Answer Assistant, click on the "Add model" button, and select your connected OpenAI account.
In the Add model window, select the model you'd like to use for the Answer assistant feature, and enter the internal name that the system and other settings will use to refer to this model.
Once the model is added, you are ready to use the Answer assistant feature. For a detailed overview of the feature and guide on how to utilize it, see our Answer assistant overview article.