AI agents

The AI Agents feature allows you to create reusable AI-powered agents and trigger them via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). AI agents utilize the built-in MCP server and its tools to perform various actions within your LiveAgent account. They serve as a background automation layer alongside other LiveAgent [AI-powered features](https://support.liveagent.com/150554-AI-features). Note: To use the AI Agents feature, it is required to integrate your ...

Example use cases Automatic ticket classification and tagging Create an AI agent with the "Get ticket messages" and "Add tags" tools enabled. Configure it to read the first message, identify the topic (billing, technical issue, feature request, etc.), and apply the corresponding tag. Attach this agent to a rule that triggers on the "Ticket created" event for your general support inbox. Every new ticket will be tagged within moments of arrival, ready for agents to sort and prioritize. Intellig...

The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature lets you create reusable AI-powered agents and trigger them on tickets via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). This article walks you through setting up an AI agent that uses [FlowHunt](https://support.liveagent.com/332210-What-is-FlowHunt) as its [AI provider](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider). For a general introductio...

The [AI Agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) feature lets you create reusable AI-powered agents and trigger them on tickets via [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview). This article walks you through setting up an AI agent that uses [OpenAI](https://support.liveagent.com/752416-Integrating-OpenAI-as-an-AI-provider) as its [AI provider](https://support.liveagent.com/548664-Integrating-FlowHunt-as-an-AI-provider). For a g...

The AI Dispatch Rules feature allows setting up quick rules to run selected [AI agents](https://support.liveagent.com/466386-AI-Agents-feature-overview) on unassigned new and open tickets waiting in the queue of selected departments. Every ticket that lands in the queue is automatically handed over to AI on its own. Unlike the "Run AI agent" action in [automatic rules](https://support.liveagent.com/038465-Automatic-Rules-Overview), a dispatch rule does not need a trigger or conditions. It serve...

AI Budgets and AI credits serve to measure and control your [AI agents](https://support.liveagent.com/781235-AI-Agents-feature-overview) usage. Credits are the underlying currency used for every action an AI agent takes, and budgets let you cap how many credits your AI agent(s) can use per calendar month. In this article - [What are AI credits?](#credits) - [How are credits purchased and billed?](#credit-purchase) - [What are AI budgets?](#budgets) - [How AI agents spend credits](#spending) - ...

Every time an [AI agent](https://support.liveagent.com/466386-AI-Agents-feature-overview) is triggered for a ticket, a run record that tracks its full lifecycle is created. Each run record tracks the status, the number of tool calls it made, and, if it failed, the reason. To review AI agent runs, navigate to Reports > AI Agent Runs. In this article - [What a run record shows](#record) - [Run statuses](#statuses) - [Possible failure reasons](#failureReasons) What a run record shows By cli...