Facebook & Instagram

This guide applies only to cloud-hosted accounts. To integrate a Facebook page with a self-hosted (downloadable/standalone) account check this guide (https://support.liveagent.com/172666-How-to-setup-Facebook-Application) instead. The Facebook integration allows you to connect to your LiveAgent account any Facebook pages that you are an administrator of. The Facebook integration allows fetching wall posts (including boosted posts), comments to posts, and private messages. To integrate a Facebo...

The Instagram integration allows you to connect your Instagram account to your LiveAgent account. The Instagram integration allows fetching comments on your account's posts and account mentions. It is required that your Instagram account is a professional account and it is connected to a Facebook page that is already integrated into LiveAgent. If you have a personal Instagram account, it will be automatically transformed (https://www.facebook.com/help/2546917405323366) into a professional accoun...