Social networks & messaging apps

The Viber integration allows you to connect your Viber Bot account to your LiveAgent account and fetch and reply to Viber messages directly from the LiveAgent panel. Every new Viber message appears in tickets as a separate ticket message. It is required to have a Viber Bot account, regular Viber accounts with linked phone numbers cannot be integrated. Viber Bot account creation Due to the changes in Viber's commercial model, since 5.2.2024 Viber bots cannot be created by users but have to be c...

Overview Slack is a popular team communication tool. The integration plugin we offer will give you an option to automatically receive a notification in a selected Slack channel or sending custom messages using Rules. All messages from LiveAgent are send via LiveAgent Bot user in your Slack workspace. Currently it works only one way where actions in LiveAgent trigger notification in Slack. Actions in Slack can't trigger actions/notifications in LiveAgent software itself. Setup The first st...