Configuring Incoming Email Accounts

Every LiveAgent account has a pre-set built-in outgoing and incoming email account in the following form - support@mail.mycompany.ladesk.com. This email account cannot be removed and we recommended to use it only for testing purposes for new LiveAgent users. Please note that using the built-in email account to maintain your email communication is not recommended, as it is using our email servers, and because they are shared with other customers, there is a higher risk of your emails being marked...

LiveAgent uses Google OAuth authentication to connect with your Gmail accounts. After you authenticate this connection in a pop-up window, your Gmail mailbox is connected, and no further configuration is needed. Just follow these simple steps. Note that the Google connector fetches emails every few minutes with cron jobs, so there might be a slight delay in seeing the emails processed into tickets in your LiveAgent account. In your LiveAgent account, navigate to Configuration > Email > I...

When connecting Outlook/Office 365 account with a standalone LiveAgent license installed on your own server, please see [this article](https://support.liveagent.com/809471-How-to-setup-Microsoft-application) first. LiveAgent uses Microsoft OAuth authentication to connect with your Outlook/Office 365 accounts. After you authenticate this connection in a pop-up window, your Outlook/Office 365 mailbox is connected, and no further configuration is needed. Just follow these simple steps: Note that ...

Microsoft shared mailboxes are a unique type of mailbox. Unlike regular mailboxes, shared mailboxes do not have specific credentials for access. Instead, they can be accessed directly from users regular Microsoft 365 accounts. Shared mailboxes are designed to be accessed and managed by multiple users. Connecting the shared mailbox To connect a Microsoft shared mailbox to fetch emails sent to it to LiveAgent, navigate to Configuration > Email > Incoming Email Accounts, click the "Integrat...

If you have an email account from a different provider than [Google](https://support.liveagent.com/057495-Connecting-Google-account-as-outgoing-email-account) or [Microsoft](https://support.liveagent.com/893604-Connecting-Microsoft-account-as-outgoing-email-account), you are able to connect the email account with IMAP or POP3 credentials. Note that the IMAP/POP3 methods fetch emails every few minutes with cron jobs, so there might be a potential delay in seeing the emails processed into tickets...

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you have a standalone LiveAgent installation on your own server, the forwarding option is replaced by email piping (https://support.liveagent.com/157359-Email-Piping). If you are not able to connect your email account via the Google (https://support.liveagent.com/346009-Connecting-Google-account-as-incoming-email-account)/Microsoft (https://support.liveagent.com/545430-Connecting-Microsoft-account-as-incoming-email-accou...

If you are not able to connect your email account via the [Google](https://support.liveagent.com/346009-Connecting-Google-account-as-incoming-email-account)/[Microsoft](https://support.liveagent.com/545430-Connecting-Microsoft-account-as-incoming-email-account) connectors and neither via the [IMAP/POP3](https://support.liveagent.com/034776-Connecting-email-address-via-IMAPPOP3-as-incoming-email-account) method or you want the emails appear in LiveAgent faster, it is possible to also set up the e...