Configuring Outgoing Email Accounts

In order to use your own email address for sending emails and responding to tickets, you need to connect it to the system. LiveAgent utilizes Google OAuth authentication to establish a secure connection with Google accounts. The streamlined process involves easy authentication in a pop-up window, eliminating the need for complex configurations. Once authenticated, your mailbox is connected right away and ready for use. Connecting the email address To connect a Google address to LiveAgent to be...

In order to use your own email address for sending emails and responding to tickets, you need to connect it to the system. LiveAgent utilizes Microsoft OAuth authentication to establish a secure connection with Microsoft accounts. The streamlined process involves easy authentication in a pop-up window, eliminating the need for complex configurations. Once authenticated, your mailbox is connected right away and ready for use. Connecting the email address To connect a Microsoft address to LiveAg...

In order to use your own email address for sending emails and responding to tickets, you need to connect it to the system. Microsoft shared mailboxes are a unique type of mailbox. Unlike [regular mailboxes](https://support.liveagent.com/893604-Connecting-Microsoft-account-as-outgoing-email-account), shared mailboxes do not have specific credentials for access. Instead, they can be accessed directly from users regular Microsoft 365 accounts. Shared mailboxes are designed to be accessed and manage...

In order to use your own email address for sending emails and responding to tickets, you need to connect it to the system. Email accounts from email service providers (different than [Google](https://support.liveagent.com/057495-Connecting-Google-account-as-outgoing-email-account) or [Microsoft](https://support.liveagent.com/893604-Connecting-Microsoft-account-as-outgoing-email-account)) can be connected to LiveAgent as outgoing email accounts via their SMTP credentials. Connecting the email ad...

Companies often have a specific email setup where they have one general email inbox with multiple department-specific aliases set up in order to reply to customers from the correct email address. LiveAgent is able to reply to tickets only from email addresses that are connected as outgoing email accounts, therefore every alias of your email account needs to be connected separately. Let's say you have a default email account info@mycompany.com, with aliases sales@mycompany.com and support@mycomp...

If you cannot use your email server or the server of your email address provider to send out emails from your LiveAgent account, there is an option to use LiveAgent servers too. Note that this option is not preferable and not recommended. Because of servers shared with other customers, there is a higher risk of your emails being marked as spam or even directly blocked by various mail providers. It is always recommended to connect outgoing email accounts via the [Google](https://support.liveage...