Email accounts from email service providers (different than Google or Microsoft) can be connected to LiveAgent as outgoing email accounts via their SMTP credentials.
Connecting the email address
To connect an email address to be able to send emails from it, navigate to Configuration > Email > Outgoing Mail accounts, click "Integrate new email account", and in the connection window select the "Custom mailbox" option.
In the next screen, enter the connection details of your email account. The correct SMTP credentials should be available in the settings of your email account. If you are not sure where to find these, please reach out to your email account's administrator or your email service provider's support.
- Email address - the email address you wish to connect to LiveAgent
- Hostname - the address of your email account's provider SMTP email server
- Port - the port number used for the connection
- Security - Allow non-secure connection - this checkbox sets if the connection can only be established with TLS encryption, or if insecure connections are allowed too
- Username - the username for establishing the connection, typically the same as the email address
- Password - the password for establishing the connection, typically the same as the password of the email address
If you need to change the username, hostname, or port of a connected email account, you'll have to remove and re-integrate the email account from scratch, read more here.
Accounts protected with 2-factor authentication might require creating an application-specific password (as e.g. explained in this Microsoft article) and use that instead of the regular password.
Confirm the mailbox integration by clicking "Integrate", and lastly, decide whether the connected outgoing email account should be available for all departments to send emails from it, or whether it should be restricted and available only for selected departments.
That's it, your email account will be successfully connected, and you can start sending emails from it. See also the guide on how to connect an email address as an incoming email account via IMAP or POP3 to fetch emails from it to LiveAgent.