LiveAgent utilizes Google OAuth authentication to establish a secure connection with Google accounts. The streamlined process involves easy authentication in a pop-up window, eliminating the need for complex configurations. Once authenticated, your mailbox is connected right away and ready for use.
Connecting the email address
To connect a Google address to LiveAgent to be able to send emails from it, navigate to Configuration > Email > Outgoing Mail accounts, click "Integrate new email account", and in the connection window select the "Google" connector.
In the next "Connect new Google account" window simply click "Connect". A Google authorization window will pop up, where you need to log in to the Google account that you wish to connect to LiveAgent, and grant our software permissions to read and manage emails in the mailbox of this account.
Upon logging in and authorizing, the Google window automatically closes. To finish the connection process, confirm the integration by clicking "Integrate".
If the authenticated Google account is part of a Google Workspace and has some alias addresses assigned, the system provides you with the option to select either the address or any of its aliases. Each alias can be connected as an outgoing email account individually.
Lastly, decide whether the connected outgoing email account should be available for all departments to send emails from it, or whether it should be restricted and available only for selected departments.
That's it, your Google account will be successfully connected, and you can start sending emails from it. See also the guide on how to connect Google account as an incoming email account to fetch emails from it to LiveAgent.