Using LiveAgent servers to send emails

If you cannot use your email server or the server of your email address provider to send out emails from your LiveAgent account, there is an option to use LiveAgent servers too.

Note that this option is not preferable and not recommended, as, because of servers shared with other customers, there is a higher risk for degradation of outgoing email service and not delivering emails to your customers.
It is always recommended to connect outgoing email accounts via the Google/Microsoft connectors, or via the SMTP method at first. Using our email servers is limited to sending a max of 50 emails in 1 hour.

To use LiveAgent servers to send your emails, you need to set up an SPF record in your domain settings. If you are unsure how to set the SPF record in your domain settings, please contact your domain administrator or hosting provider.

In your LiveAgent account, navigate to Configuration > Email > Outgoing Mail accounts, and click on the "Integrate new email account" button.


 

In the right "Use LiveAgent server" section, click on the "Integrate" button.


 

On the next screen, insert the email address you want to set up as an outgoing email account and click the "Integrate" button again.


 

On the Domain configuration screen, you can see instructions needed to set up the SPF record in your domain settings. Setting up an SPF record in your domain can be done in the DNS settings, specifically in the TXT record. This record handles that your email replies to customers from your LiveAgent can be sent from your email address. How to add the SPF record differs based on whether you already have some v=spf1 record set for your domain already or not. If you don't have any other SPF record configured for your domain in your domain management panel, then you have to create a new TXT record:

v=spf1 redirect=mycompany.ladesk.com

If you already have an SPF record created in your domain management panel, for example, your current SPF record looks like this:

v=spf1 a mx include:_spf.websupport.sk ?all

then you need to include the LiveAgent record, so your existing record ends up looking like this:

v=spf1 a mx include:_spf.websupport.sk include:mycompany.ladesk.com ?all

If you are unsure where or how to create/adjust the SPF record, please contact your server admin or server hosting company to set it up for you. After it's set, you can check whether the SPF record is set correctly with an online checker tool.

Do not forget to replace mycompany.ladesk.com with a real URL of your LiveAgent account.


 

Click again on the "Integrate" button, and the system will try to verify the proof of ownership of the email address and if the SPF record is set up correctly. After successful verification, finish up the connection process.

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