Languages settings description

Languages settings menu allows you to change the language of your LiveAgent, add or change specific translations of each language and also define custom date, time and number format for specific language. Languages Here you can find all the settings related to language files and translations. For detailed info please continue with this guide (https://support.liveagent.com/543693-Languages). Regional settings Each language in your LiveAgent has it's own date, time and number forma...

Languages and translations

Let your customer support agents use LiveAgent (https://www.liveagent.com) in a language (https://www.liveagent.com/features/39-translations-available/) they prefer. LiveAgent currently supports 43 languages and new translations are added regularly. Languages tab in your Configuration > System > Languages menu allows you to: - Activate/deactivate languages (#activate) - Set default language (#default) - Edit language (#edit) - Delete languages (#delete) Activate/deactiva...

Editing languages and adding new translations

Editing language To edit language file in your LiveAgent software open your agent panel and navigate to Configuration > Languages. Here you can see a list of all imported languages. To edit language file simply click on the Pencil button (edit) in the Actions column. Edit Language screen has two tabs: 1. Language metadata -> On this tab you can change language metadata like language name, author, text direction, language time, date and number format that will be used for this lang...

Language code

The language code is unique identifier of the language. A language code assigns letters or numbers as identifiers for languages. These codes are often used to organize library collections, to choose the correct localizations and translations in computing, and as a shorthand designation for forms. Example of language code for American English is en-US If you don't know which language code you should use, please select one from following table (first 2 letters): aa Afar Afaraf ab Abk...

LiveAgent date and time format

Each language can have its own date & time format setting, which is used to display date and time in lists of tickets (https://www.liveagent.com/features/ticketing/), reports (https://www.liveagent.com/features/analytics-overview/), and so on. You can change the date & time format for a given language in the Edit language window, in its Language metadata tab. The pattern in Date format and Time format fields can be changed to show date/time in a different format. Pattern Sy...

How to change system language?

Both admins and agents can choose their own language directly on the login screen to the LiveAgent agent panel. You can choose available languages in Configuration > System > Languages section. By default all available languages are imported and active. If there is only one active language in your LiveAgent installation, the menu to choose the system language is hidden from the login screen. List of all ready to use translations for LiveAgent software can be found here (https://crowdin....

Different language for different customers?

In LiveAgent you can choose from more languages (https://www.liveagent.com/features/39-translations-available/). This is not only to support our clients with different language variations, but it is also for you to offer support in more languages in one Live Agent installation. E.g. if your customers are from France and from Switzerland as well, and you can offer French and German support, then you can set the application to display in French for French customers and display in German for Custom...

Can I translate LiveAgent for Quality Unit

Yes, we accept translators to submit their own translations. Usually, translators want to: - A) Submit a new language translation - B) Edit/Update current translation Submitting New Translations First, please contact our online support to see if we need the new language translation (there might already be someone working on it). If we do, we would let you know and you can register a free trial version of LiveAgent at www.liveagent.com (https://www.liveagent.com) which can be exte...