Android/iOS apps

Customers often ask us when they will receive a push notification from their mobile devices when they are using our LiveAgent iOS (https://itunes.apple.com/us/app/live-agent/id661142245) or Android (https://play.google.com/store/apps/details?id=com.qualityunit.liveagent) app. Here's the answer. There are two types of the push notifications for the mobile app. Ticket push notifications and Chat push notifications. Ticket push notifications: Push notifications for tickets are executed when...

By default the chat availability in the iOS app of LiveAgent (https://www.liveagent.com/tour/ticket-processing-distribution/) is disabled. However, you can turn it on easily as shown in the screenshots below. 1) Click the grey chat-bubble icon to get to the My Settings screen 2) In the My Settings screen click the 'Chat' row 3) Turn on the chat availability for the desired departments you are member of 4) Go back to the main (ticket summary) screen