Email templates

LiveAgent provides the option to configure various email templates, which are preconfigured emails that are sent to customers or agents in specific situations. You can format these email templates using plain text or HTML code and utilize the built-in WYSIWYG editor to easily edit and style the email content. For advanced templates customizations and examples, visit our [Templates customizations category](https://support.liveagent.com/819101-Templates). To edit your email templates navigate to...

If the plain text signature populated via variable {$agentSignature} from the [agent's profile settings](https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview) (Edit profile > [Signature](https://support.liveagent.com/904470-Agent-Accounts-Creation-and-Configuration-Overview#:~:text=in%20Configuration%20%3E%20Call.-,Signature,-In%20this%20profile)) is not sufficient for you and you'd like to set up a more customized and stylized HTML signatures, you can acces...

LiveAgent's editor supports Smarty statements, a dynamic tool that can alter the content of your templates based on the profile details of your agents, customers, or ticket fields. This feature is especially handy if you want the content to change based on who's answering the ticket or who the customer is. Smarty statements in cooperation with template variables can check the profile details of agents, customers, or ticket fields, including custom fields, and depending on the selected field valu...