Departments
Departments (https://www.liveagent.com/features/departments/) represent a specific division of your organization by product or service, field of knowledgebase (https://www.liveagent.com/features/knowledge-base/), physical location or responsibility. You can use them for reporting or even for access control where you don't want some agents to see tickets of a specific department.
Departments Video Setup
If you prefer video instructions over text, watch the video below:
Departments Setup
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