Gamification

Gamification (https://www.liveagent.com/features/gamification/) allows your support Agents (https://www.liveagent.com/features/agents/) to earn Badges and Levels when they do actions that contribute to the overall success of your company. Make their everyday work more fun and motivate them to better performance. Gamification Video Setup If you prefer video instructions over text, watch the video below: Gamification Setup Step 1: Navigate to Configuration>System>Gamification S...

Badges (https://www.liveagent.com/features/rewards-badges/) create a fun and engaging workplace. With badges, the productivity in the office naturally increases. People love collecting and holding onto rewarding bagdes and try to shake of the negative ones as soon as possible. Rewards & Badges Video Setup If you prefer video instructions over text, watch the video below: Rewards & Badges Setup Step 1: Navigate to Configuration>System>Gamification Step 2: Click on Badges St...

To make it easier for new agents to determine the skill of other agents and also to have a fun title, we have added levels (https://www.liveagent.com/features/levels/) to agent names. Now you can easily spot the achieved dragon slayer of customer support! Levels Setup Step 1: Navigate to Configuration>System>Gamification Step 2: Click on Levels Step 3: All Levels are in an active mode by default. You can delete Levels (click on Delete) you don’t want or edit their names, descripti...